Account Manager – Promotional Products & Branded Merchandise

This is a rare opportunity to join our team as part of a planned transition, taking over an established portfolio of long-standing client relationships from a highly valued team member. This means you will be stepping into an established role with strong existing client relationships, ongoing accounts and the support of an experienced internal team.

We are looking for someone who understands that great account management is about more than taking orders.
It is about understanding a client’s business, identifying opportunities, bringing ideas to the table and becoming a trusted Brand Merchandise Specialist.

About the role

This is a hands-on account management position focused on managing, developing and strengthening existing client relationships, while also responding to and converting new client enquiries. You will be stepping into an established role with strong existing client relationships, ongoing accounts and the support of an experienced internal team.

Key responsibilities

- Managing and developing an established portfolio of corporate, government and organisational clients
- Taking ownership of long-standing client relationships as part of a planned transition
- Handling new enquiries and guiding prospective clients from initial brief through to quotation and order
- Building strong, long-term relationships with key stakeholders
- Identifying opportunities to grow existing accounts




- Responding to client briefs and recommending creative merchandise solutions
- Preparing quotations, proposals and presentations
- Working with our Australian and international supplier network to source products
- Coordinating projects from initial concept through to production and delivery
- Proactively presenting ideas and recommendations to existing clients

About you

- Previous experience within the promotional products, branded merchandise or promotional marketing industry is highly preferred
- A proven ability to develop and grow existing client relationships
- Confidence handling new enquiries and converting briefs into practical merchandise solutions
- Excellent communication and presentation skills
- Strong commercial awareness and negotiation skills
- The ability to interpret a client brief and develop creative, practical solutions
- Solid organisational skills and attention to detail
- The ability to manage multiple projects and deadlines
- Confidence dealing with marketing, procurement and senior management stakeholders

About us

Established in 1999, Branded Products® is a leading Australian-owned promotional products and branded merchandise company. We work with major corporate, government and organisational clients, helping them create, source and manage merchandise programs that build their brands. We are also proud to be a 2026 International Gold Pyramid Award winner, recognising the quality, creativity and impact of our work within the promotional products industry.

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📌 Account Manager – Promotional Products & Branded Merchandise (Melbourne)
🏢 Branded Products
📍 Melbourne