The Resource Manager is a key role within the Data Centre Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery. They play a crucial role in cultivating and advancing the on-site technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.

This role reports directly to both the Alliance Manager and Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs. The resource manager ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.

What You'll Do:

Safety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near-miss analysis

Managing the relationship with the customer’s site managers to ensure requirements are understood and delivery requirements are met

Engages with and supports the CBRE on-site team, providing resolution pathways for training, development and employee matters. Guide and advise both client and CBRE with apprentice internal and external training requirements

Monitoring and managing employees’ workload, utilization, and overtime hours

Oversight of resource demand and vacancies, support of the recruitment process to ensure timely appointment of quality candidates

Monthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting.

Incident investigation oversight, reporting, and governance for CBRE, and investigation support for customer events

Ownership of employee rostering, maintain weekly deadlines and ensure accuracy in the rostering system (TANDA), including client and internal approvals, review and approval of CBRE invoices and claims

Subject Matter Expert Apprentice scheme, and support of trainees through their apprenticeships





Maintain industry knowledge via strong relationship with external stakeholders such as MEGT and RTOs

What You'll Need:

Education:

Bachelor’s degree in human resource management, business, management, or a similar field, and/or five or more years’ experience leading large site-based teams operating in the critical infrastructure or Facilities Management operations mission critical

Experience

Previous experience as a team manager or service delivery manager in is essential, and a datacentre background is advantageous.

Skills and competences

Strong people leader and relationship management skills

Commercial experience gained in a service-based contracting environment, preferably within the datacentre industry

“Manager level” knowledge of applicable labour laws: this would extend to the Fair Work Act and the NES. Areas of focus would include:

Pay, entitlements
The relevant Award (Australia), hours of work etc
Rights to dismiss
Grievance handling
WHS legislation related to WRI etc

Role of unions

Understanding of Australian apprenticeship frameworks, pathways and funding

Sound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environment

Ability to prioritize and manage multiple tasks efficiently

Conflict-resolution and problem-solving skills

Excellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground), able to operate comfortably at multiple levels within CBRE and customer organisations

Good to have someone who has experiences in Human Resource/Workforce Planning /Outsourcing - Recruitment/People Management ideally dealing with Tradesman (Electrical/Mechanical - HVAC & R)/ Apprentices.

Understand the local guidelines/policy young workers/tradesman, liaison with School/TAFE/Apprentices Agency

Location of work - on site primarily in Sydney (Versatile to travel in between Site Huntingwood/Lane Cove)

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📌 Resource Manager (New South Wales)
🏢 Cbre
📍 New South Wales