Nautilus Aviation,based in Cairns, Far North Queensland, is a thriving aviation business, with a reputation for excellence and an unrivaled safety record in the delivery of tourism experiences and commercial helicopter charter services across a diverse range of industry sectors.

Currently Nautilus Aviation has a fleet of top-of-the range piston and turbine powered helicopters across 5 operating bases. Our diverse fleet includes: R44, Bell 206, B206L, Bell 505X, Bell 407, Bell 412, Airbus H125, and H130.

Professional service delivery, strong customer focus and unwavering attention to safety are defining values of the business.

An opportunity exists for the right candidate to join the Cairns team and to work in this fast paced, dynamic and rapidly growing business.

The position of “ground crew” is a core function of the daily operations and customer service for Nautilus Aviation’s Cairns base.

Core Responsibilities

- Maintain a high level of Customer Service delivery to all clients. (Including on time departures)
- Conduct passenger transfers using company vehicles as required.
- Check-in & departure areas presentation maintained (cleanliness & briefing equipment etc)
- Conduct safety briefings prior departures and safely manage the loading / unloading of company aircraft and completion of required pap
- Maintain positive,



professional and co-operative working relationships with other departments, staff, management team, strategic partners, agents, clients and members of the public as per the company SOPs.
- Physically fit and able to lift 20L fuel drums in and out of vehicles etc.
- Loading and unloading passengers for flights to/from the Cairns base.
- Solid Customer focus and attention to customer needs and requirements
- Previous experience in customer service roles
- Excellent communication and administration skills with a clear focus on delivering exceptional customer service
- Team player and commitment to teamwork
- Self-motivated with a drive to make things happen
- Bright and happy nature and physically fit to excel in this active role, lifting is regularly required.
- Ability to work under pressure and thrive in a fast-paced workplace and be able to adapt to different tasks within the role
- Positive Safety attitude

Requirements

- Must be legally eligible to work in Australia and able to work weekend and public holidays.
- Must hold current Australian Driver license (Manual) or willing to obtain
- The ability to hold an Aviation Security Card (ASIC) which involves a police security check and pre-employment drug and alcohol screening.
- Pass pre-employment drug and alcohol screening.

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📌 Helicopter Ground Crew (Cairns Regional)
🏢 Nautilus Aviation
📍 Cairns Regional