Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support

We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.

At Network Technologies Queensland you would be part of an cutting-edge team striving to deliver our services and solutions for clients across a wide breadth of industries.

Experience

Ideally, you will have 6 months work experience in a similar position.

Essential Technical Requirements:

Prior experience with an MSP supporting any of the following technologies will be highly regarded:

- Desktop and Server Operating Systems
- Workstation (Laptop, Desktop, Mobility devices)
- Server (Physical and Virtual)
- Active Directory, DNS, DHCP
- Office 365, Sharepoint
- General Networking (understanding of routers, switches, wireless)
- Phone System Support - Voip

Essential Skills:





- Ideally field experience and client facing history
- Excellent communications skills, verbal and written
- Excellent documentation skills including formatting and presentation
- Ability to multi-task, prioritise and problem solve
- A solid work ethic and the desire to learn and develop
- Drivers License

The Role

- Installing, supporting and maintaining desktops, notebooks and mobile devices
- Installing, supporting and maintaining server hardware and software infrastructure
- Installing, supporting and maintaining IP PBX systems and handsets
- Remote and Onsite support
- Identifying appropriate components, hardware and software to be recommended to the client
- Preparing documentation and presenting progress reports to customers
- Other projects and duties as assigned

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📌 Service Desk IT Support Technician (Brisbane)
🏢 Network Technologies Queensland
📍 Brisbane