Education & Training Systems Support Officer

Australian Orthopaedic Association – Sydney CBD NSW

Are you a tech-savvy person able to assist technology users to navigate systems and processes?Have you well-developed relationship management and communication skills, with keen attention to detail?Are you keen to work in a collegial organisation, which contributes to the well-being of the Australian community?

The Australian Orthopaedic Association has a part time (0.5FTE) 6 month position available in our Education & Training team, to provide responsive, user-focused administrative support for AOA's key Education & Training systems, including the Trainee Information Management System (TIMS) and the Learning Management System (LMS).

The opportunity:

This is a part time, 6-month contract role, with the possibility of extension.
The primary focus of the role is to assist AOA members, trainees and staff to use our systems effectively.
This includes responding to enquiries, helping users get set up, navigate the systems and complete tasks, and ensuring matters requiring further assistance are referred to the appropriate person and followed through to resolution. The role acts as an important link between users of the systems and relevant AOA teams, helping to ensure users receive timely, clear and practical assistance.

Key responsibilities:

Act as a point of contact for users of the TIMS and Moodle platforms, assisting with entering, viewing, or responding to assessments and/or obtaining reports or information

Assist users to access the platforms and provide clear, practical guidance to resolve routine issues and assist with navigation, data entry, reporting, dashboards, workflows and other system functionality

Maintain a high standard of customer service by responding promptly and professionally to user queries via phone or email

Log, categorise and prioritise support requests and escal...





Monitor outstanding support requests and ensure issues are followed through to resolution

Monitor and identify recurring system or data quality issues and suggest opportunities to improve system functionality and usability

Develop a strong working knowledge of the functionality, workflows and configuration for both Salesforce and Moodle

Develop and maintain user guides, FAQs, process documentation and other support resources

Assist with training staff in the use of TIMS and Moodle

Ensure adherence to all AOA policies relating to information security, privacy, data protection and records management

To be successful in the role you will have:

Effective and proactive problem-solving skills

Excellent customer service including ability to explain technical concepts clearly to non-technical users

Well-developed written and verbal communication skills, including the ability to develop user guides, training materials and support documentation

Experience maintaining accurate records, managing competing priorities and following issues through to resolution

Impeccable attention to detail, a high level of accuracy and commitment to data quality and integrity

Ability to prioritise multiple support requests and manage competing demands

Demonstrated ability to document issues, processes and solutions

Demonstrated ability to prepare reports, analyse data and present information in a clear and meaningful way

Understanding of information security, privacy and appropriate management of user access

Ability to work collaboratively with technical and non-technical stakeholders

Desirable experience and qualifications:





Knowledge of and/or experience in using Salesforce and/or Moodle

Demonstrated experience and / or qualifications in working with technology, education or medical environments

About the Company

The Australian Orthopaedic Association (AOA) is the peak skilled organisation for orthopaedic surgery in Australia. AOA is a not-for-profit, public company limited by guarantee. AOA:

provides high-quality specialist education, training and continuing professional development for Australian orthopaedic surgeons

is committed to ensuring the highest possible standard of orthopaedic care

is the leading authority in the provision of orthopaedic information to the community

actively supports scientific research and orthopaedic humanitarian initiatives in Australia and overseas

operates the Australian Orthopaedic Association National Joint Replacement Registry (based in Adelaide) which has a core function of monitoring outcomes of all arthroplasty procedures and participating in research projects as approved by the Board.

AOA has more than 2000 members, consisting of most orthopaedic consultants and trainees (registrars) in Australian hospitals, and spanning all orthopaedic subspecialties.

AOA is governed by a Board of Directors elected by Fellows of the Association. The Chief Executive Officer, appointed by the Board, is responsible for AOA’s operations under delegations from the Board. To assist the Chief Executive Officer, the AOA’s operations are separated into portfolios which are stewarded by members of the Executive Leadership Group.

The Education and Training portfolio manages the training and continuing professional education of orthopaedic surgeons in Australia. A primary aim of AOA’s training program is the achievement of continuous improvement in the quality of patient care.

Applications close: Wednesday 30 September 2026

You must have the right to live and work in Australia.

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📌 Education & Training Systems Support Officer (New South Wales)
🏢 Australian Orthopaedic Association
📍 New South Wales