Customer Service Officer & Contracts Coordinator

Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office-based customer service team. This role supports day-to-day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.

About the Role

- Manage incoming calls, emails and customer enquiries
- Own customer issues and follow them through to resolution
- Coordinate missed collections, service changes, bin deliveries and ad-hoc requests
- Work closely with operations and drivers to resolve daily service matters
- Maintain accurate customer, service and site information in company systems
- Support contract renewals, pricing updates and agreement documentation

What You'll Bring





- Experience in customer service or service coordination
- Robust communication skills and a calm, solutions-focused approach
- Ability to juggle priorities and follow tasks through
- High attention to detail and confidence using databases and Microsoft Office
- Comfortable working autonomously and within a team

Highly Regarded

- Experience in waste, transport, logistics or service-based operations
- Knowledge of waste/logistics systems (e.g., Wastedge)
- Background in contract administration or renewals

If you're proactive, organised and confident coordinating between customers and operations, we'd love to hear from you.

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📌 Customer Service Officer & Contracts Coordinator (Melbourne)
🏢 Programmed GO
📍 Melbourne