- Provide a warm, engaging first touchpoint for consumers seeking support
- Enjoy extra leave perks, wellbeing support + wellbeing & fitness access for you and family
- Full Time contract until 30 June 2027 | Roselands location

About One Door

One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment.

About the Service

Medicare Mental Health Centre (MMHC) Canterbury is an adult mental health centre offering a welcoming, low-stigma entry point for individuals experiencing distress or crisis. The centre delivers short- to medium-term episodes of care, connecting people to ongoing support through service navigation and collaborative care planning.

By adopting the Open Dialogue (OD) framework, Medicare Mental Health Centre Canterbury emphasizes:

- Relational, Person-Centred Care: Creating a safe, inclusive environment that reduces stigma and fosters meaningful connections between individuals, their networks, and care providers.
- Empowering the people we support: Ensuring the voices of the people we support are central to all decisions about their care, promoting agency and collaboration.
- Strengthening Networks: Engaging families, friends, GPs, and community services to build sustainable support systems.

Our service is preparing to move into a larger, purpose-built centre and will soon operate seven days a week. As we grow, we’re seeking team members who can offer flexibility,



including weekend and afternoon shifts, to help us provide consistent, high-quality care.

About the role

We are seeking a highly organised, skilled and approachable Administrative Assistant for a Full Time fixed term, contract in the Roselands area. As the first point of contact for Canterbury Medicare Mental Health, you will play an important role in creating a welcoming and supportive experience for everyone who connects with our service. Reporting to the Operations Lead, you will greet visitors, manage phone enquiries and provide a range of administrative support to help our team operate smoothly. This is a great opportunity for someone who enjoys helping people, building positive relationships and keeping things organised in a supportive and community-focused environment.

Key responsibilities

- Greet and assist walk ins in a professional and courteous manner.
- Manage check-in and check-out processes, ensuring accurate data entry.
- Address inquiries and concerns via phone, email and in walk ins promptly, directing them to appropriate staff when required.
- Escalate complex matters to Operations Lead, Centre Manager and Clinical Lead.
- Assist the Centre Manager in basic administrative duties such as minute taking and assistance with the preparation of reports to external stakeholders.
- Transform Lives:Play a vital role in empowering individuals,



helping them achieve their goals and improve their quality of life.
- Competitive Salary Packaging:Maximize your take-home pay by salary packaging up to $15,900.
- Fitness Passport:Take advantage of our discounted workplace health and fitness program, offering you and your family access to a wide range of gyms, pools, and fitness centers at a fraction of the regular cost. For 50% less than a typical gym membership, enjoy unlimited visits and stay motivated to maintain your health and well-being.
- Leave Perks:Enjoy leave perks including birthday leave, study leave, and an extra annual picnic day leave!

What you’ll bring

- Tertiary qualifications (minimum Cert III) are required in Administration or other related field as designated by ODMH.
- Demonstrated experience in providing administrative support with attention to detail and accuracy.
- Ability to organise and prioritise work while managing competing deadlines.
- High level of communication skills, both written and verbal with a wide range of internal and external stakeholders.
- Sound IT competence with Microsoft programs, client management systems, and the ability to adapt to new systems as they are introduced.

One Door Mental Health requires all staff to have a current Working with Children's Check, NDIS Worker Screening clearance, and appropriate COVID-19 Vaccination. One Door Mental Health is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We strongly encourage applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

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📌 Administrative Assistant (New South Wales)
🏢 One Door Mental Health
📍 New South Wales