Accounts Receivable & Customer Support Officer-Melbourne

We are looking for an organised and practical person who is comfortable working with customers, managing accounts and following up outstanding payments.
This is a hands-on role where no two days are the same. You’ll be dealing with customers by phone and email, including following up overdue accounts and having conversations about outstanding payments. You’ll also support online and wholesale orders and work closely with our sales and finance teams.

About the role

- Manage debtor accounts and collections across our apparel businesses
- Contact customers by phone and email regarding outstanding accounts and payments
- Process payments, credit and debit notes and account reconciliations
- Process current customer account applications and credit checks
- Respond to customer account and general customer enquiries
- Assist with wholesale orders, returns, exchanges and customer requests
- Monitor online orders and help resolve issues as they arise




- Maintain accurate customer and account information across our systems
- Provide general administrative support to the team

About you

You’ll be organised, reliable and comfortable managing different priorities throughout the day.

We’re looking for someone with:

- Previous Accounts Receivable experience
- Experience with collections and following up outstanding accounts
- Confidence communicating with customers by phone and email
- Customer service experience, preferably in retail, wholesale or apparel
- Good communication skills and attention to detail
- Experience with Microsoft Excel and general office systems
- Experience with AP21, Gorgias or similar systems will be highly regarded
- A practical, hands-on approach and the ability to adapt when priorities change
- If you’re comfortable having conversations about outstanding payments as well as providing good customer service, we’d like to hear from you.

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📌 Accounts Receivable & Customer Support Officer-Melbourne
🏢 S. Kidman Clothing
📍 Melbourne