Join a government organisation that plays a vital role in supporting vulnerable individuals across NSW.

Based in Parramatta, this full-time, on-site role offers the chance to make a meaningful impact through customer-focused financial services.

This agency provides essential services including estate planning, and financial management, supporting over 47,000 clients and managing more than $6 billion in assets annually. The division you'll join focuses on financial decision-making for individuals and join a team working closely with clients and their families to develop tailored financial management services and strategies.

About the role:

As a Client Service Officer, you'll manage a caseload of clients, delivering high-quality, empathetic, and timely services. You'll be responsible for:

- Communicate with clients to understand their financial needs and build rapport.
- Deliver empathetic, consistent, and timely services aligned with Customer Excellence Principles.




- Collaborate with internal teams to ensure coordinated and customer-focused outcomes.
- Escalate complex matters to senior staff as appropriate.
- Maintain accurate records and suggest process improvements.
- Participate in a rotating phone roster and quality assurance reviews for calls and emails.

About you:

- Experience working with or supporting people in a customer focused environment.
- Solid communication and interpersonal skills, with a customer-first mindset.
- Ability to manage competing priorities and deliver consistent service.
- Comfortable working in a structured, policy-driven environment.
- Willingness to participate in phone rosters and quality review sessions.
- High attention to detail and a collaborative approach to team work.

If you're ready to bring your empathy, professionalism, and service mindset to a role where it truly matters, we'd love to hear from you.

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📌 Client Services Officer (New South Wales)
🏢 Mane Consulting
📍 New South Wales