Job Description

Service Desk Analyst - Contract Opportunity

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Gold Coast Location

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We are proud to be partnered with this National Business, providing outstanding services to everyday Australians.

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Due to a digital transformation they require some temporary Service Desk Analysts to support the existing team.

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The role acts as a central point of contact between customers and the IT department, providing support to help users resume work as quickly as possible following IT service disruptions.

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Key responsibilities include:

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- Providing phone, remote and central support to sites and users.
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- Delivering Level 1 and partial Level 2 support across IT hardware and software.
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- Detecting, recording, resolving and escalating incidents and known problems.
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- Providing ongoing user training and documenting procedures and processes.
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- Reporting data from information systems and monitoring communications service usage and performance.
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- Processing approved technology and communications orders,



coordinating hardware and warranty replacements, and maintaining inventory records.
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- Liaising with software and hardware vendors regarding incident resolution, advice, quotes and upgrades.
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- At least 1 year of Service Desk experience, or a recent graduate with a strong desire to learn and succeed in a fast-paced environment.
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- Strong customer service, problem-solving, verbal and written communication skills.
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- Solid attention to detail.
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- IT Diploma or above.
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- Bachelor of Computer Science.
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- Experience with Office 365 and other cloud-based platforms.
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- Experience with Active Directory.
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- Knowledge of core networking.
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- Experience with Windows Server operating systems.
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- A Nationally Coordinated Criminal History Check is required for the successful candidate.
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We are looking for candidates that can start immediately.

📌 Service Desk Analyst (City of Gold Coast)
🏢 Edison Talent
📍 City of Gold Coast