Job Description

Are you a friendly, organised and people-focused Medical Receptionist looking for your next opportunity?

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Thornlands Doctors is looking for an experienced Medical Receptionist to join our friendly and supportive team.

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We are a busy, well-established medical practice that genuinely values our patients and our team. We pride ourselves on providing a welcoming, qualified environment where patients feel comfortable and well cared for from the moment they walk through our doors.

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About The Role

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This is a busy and varied reception role where no two days are quite the same.

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We are looking for someone who enjoys working with people, is confident in a fast-paced environment and can juggle multiple tasks while keeping priorities on track.

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You will be one of the friendly faces our patients see when they arrive, so providing exceptional customer service is extremely important to us.

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You will be responsible for a range of reception and administrative duties, including:

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- Welcoming patients and providing friendly, professional service
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- Answering phones and responding to patient enquiries
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- Managing appointments and assisting patients with their needs
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- Processing Medicare, private billing, WorkCover and other accounts
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- Processing payments accurately
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- Managing patient records, scanning, faxing and correspondence
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- Completing recalls and general administrative tasks
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- Communicating with doctors, nurses, allied health professionals, pharmacies, hospitals and other healthcare providers
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- Checking and actioning emails and internal messages
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- Maintaining a clean, tidy and welcoming reception and waiting area
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- Opening and closing the practice according to our procedures
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- Supporting the wider team with the day-to-day running of the practice
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The Person We Are Looking For

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We are looking for someone who is more than just a receptionist. We want someone who takes pride in what they do, enjoys helping people and is willing to be part of a team.

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You Will Ideally Be Someone Who

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- Has previous experience as a Receptionist
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- Has experience using Best Practice medical software (not essential)
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- Has exceptional customer service skills and genuinely enjoys helping patients
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- Can multitask and confidently manage competing priorities
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- Is organised and able to prioritise deadlines and tasks
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- Can remain calm, friendly and professional when the practice gets busy
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- Has excellent attention to detail
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- Is a confident and clear communicator
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- Has strong problem-solving skills and can use initiative
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- Works well as part of a team and is happy to support others when needed
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- Is reliable, professional and takes pride in their work
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- Understands the importance of patient confidentiality
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- Has a positive attitude and a friendly personality
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What We Offer

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At Thornlands Doctors, we believe that a great team makes a great practice.

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You will be joining a friendly, supportive and professional team where everyone plays an important role. We value teamwork, respect, communication and creating a positive experience for both our patients and our staff.

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If you are someone who enjoys being busy, loves working with people and takes pride in providing outstanding patient service, we would love to hear from you!

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Essential Requirements

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The successful applicant will be required to provide:

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- Current Police Check
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- Current Working with Children Check
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- Current First Aid/CPR certificate
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- Immunisation record
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- Current driver's licence or photo ID
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Interested?

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If you think you would be a great fit for our team, we would love to hear from you!

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Please Send Your Resume To

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[email protected]

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Only shortlisted candidates will be contacted.

📌 Medical Receptionist (Queensland)
🏢 Doctors&Co
📍 Queensland