Job Description

Part time, permanent role - (5 hours per day, 5 days per week) - 3 days in the office (Sydney CBD) and 2 from home.

n

About the Role

n

As the first point of contact for all IT queries, you'll deliver Level 1 and Level 2 support across desktops, laptops, mobile devices, and Microsoft 365 applications. You'll also manage user onboarding/offboarding, administer systems and access, and help maintain automated workflows, all while keeping documentation sharp and end users happy

n

What You'll Be Doing

n

n
- Providing hands‐on helpdesk support (hardware, software, connectivity) and tracking issues through to resolution
n
- Managing user accounts in Active Directory, Azure AD, and Microsoft 365 (provisioning, deactivation, license management)
n
- Coordinating with external managed service providers to ensure SLA compliance
n




- Maintaining and troubleshooting Power Automate flows and other automated business solutions
n
- Contributing to knowledge base articles, IT FAQs, and user guides
n

n

What You'll Bring

n

n
- 2+ years' experience in IT Support positions
n
- Demonstrated experience in an IT helpdesk or desktop support role (Windows workplace)
n
- Solid knowledge of Microsoft 365 / Azure AD administration
n
- Familiarity with ITSM principles and ticketing systems (ITIL Foundation a plus)
n
- Microsoft certifications (e.g. Modern Desktop Administrator, Azure Fundamentals) highly regarded
n
- Clear communication skills, you can explain tech in plain English
n
- Proactive, methodical, and cool under pressure
n

📌 IT Support (Level 1/2) (New South Wales)
🏢 Marshall Recruitment
📍 New South Wales