Hybrid Hardship Team Lead - Banking Support (Melbourne)

Hybrid Hardship Team Lead - Banking Support (Melbourne)

22 Sep
|
Probe Group
|
Melbourne

22 Sep

Probe Group

Melbourne

Probe CX in Melbourne is seeking an experienced, empathetic Hardship Team Leader to manage a specialist hardship support team within our retail banking division in the Melbourne CBD.

Reporting to the Operations Manager, you will coach agents to hit KPIs, escalate complex disputes, drive process improvements, and ensure strict regulatory compliance while delivering transparent stakeholder communications and regular performance reports.

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📌 Hybrid Hardship Team Lead - Banking Support (Melbourne)
🏢 Probe Group
📍 Melbourne

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