Job Description

Southern Cross Care NSW & ACT – Corowa NSW

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We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

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Southern Cross Benefits!

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- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
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- Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
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- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
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- Discounted private health insurance
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- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
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- Ongoing Training and Development
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- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
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- Referral Bonus Program
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Ready to Lead with Heart? Join Us as Our Next Residential Manager and Make a Meaningful Difference Every Day

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Join our Karinya team as a Residential Manager and empower a passionate workforce to deliver exceptional, person-centred care. This is the perfect opportunity for an experienced leader looking for their next challenge and eager to create meaningful impact every day.

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The Role - Full-time / 76 hours per fortnight - Monday to Friday

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Resident Care & Experience

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- Oversee the delivery of personal and clinical care aligned with individual resident needs
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- Ensure care plans are up to date,



regularly reviewed, and person-centred
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- Promote a supportive, respectful environment where residents maintain autonomy
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- Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
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- Liaise with residents' families, doctors, hospitals, and specialist services
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- Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
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- Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
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- Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
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- Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
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- Prepare, manage, and monitor budgets to ensure financial targets are met
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- Maintain accurate and compliant records for funding, subsidies, and audits
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- Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
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- Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
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- Lead a multidisciplinary team to deliver safe, compassionate care
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- Recruit, induct, and support team members to succeed in their roles
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- Promote a positive and professional culture aligned to SCC HEART values
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- Conduct performance planning, coaching, and support performance improvement
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- Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
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- Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
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- Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
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- Ensure compliance with aged care accreditation standards and SCC policies
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- Lead or support audits, incident reviews, and continuous improvement initiatives
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- Foster a proactive safety culture with WHS compliance and risk mitigation plans
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- Lead planning and review cycles to uplift standards of care and service delivery
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- Monitor clinical indicators and implement corrective actions as required
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- Lead investigation and management of complex people matters with the support of the People and Culture Business Partner
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Stakeholder Relationships & Communication

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- Build solid relationships with residents and their families to foster trust and satisfaction
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- Communicate regular ly and professionally with internal teams and external stakeholders
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- Represent the facility at community forums and regulatory visit
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Health, Safety and Wellbeing

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- Champion a safe working environment by monitoring and modelling safe practices.
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- Ensure WHS compliance and participate in incident reviews.
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- Oversee emergency procedures and fire safety education.
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- Consult with employees on changes affecting their safety and wellbeing.
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📌 Residential Manager - Corowa | Karinya House
🏢 Southern Cross Care (NSW & ACT)
📍 Corowa