Business Support Officer - Fleet and Tunnel

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Business Support Officer provides administrative, document control and information management support to the Metro Tunnel contract management team and wider Heavy Rail division. The role coordinates contract correspondence, governance activities, meetings and document reviews, while maintaining accurate and auditable records and information registers.

The role supports effective contract management by maintaining systems such as TeamBinder and SharePoint, coordinating document reviews, developing work instructions and guidance, and ensuring contractual timelines are met. Strong communication, technology skills and an outcomes-focused approach are essential to working with stakeholders and maintaining effective, consistent and effective governance processes.

What we’re looking for (Selection Criteria)

You’re someone who:

- Plans and prioritises day-to-day work in line with organisational strategy, linking objectives to practical actions and outcomes.
- Communicates clearly and confidently, tailoring information and presentations to suit different audiences.
- Understands business processes and policies, identifying gaps or conflicts that may affect effective team operations.




- Uses digital and information management tools effectively and supports others to adopt technology that improves daily operations.
- Works collaboratively and takes ownership of delivering quality outcomes, understanding how their work contributes to broader organisational objectives.

Qualifications and experience

You’ll bring:

- Experience providing administrative or project support in a complex environment (mandatory).
- Strong organisational skills and the ability to manage competing priorities (mandatory).
- Experience in transport, infrastructure or government environments, familiarity with document management systems, and exposure to project coordination or governance processes.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Monday, 28 September Month 2026.

For further information about the role, please contactRohit Musa, Senior Contract Manager Metro Tunnel at **********@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.

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📌 Business Support Officer - Fleet and Tunnel (Melbourne)
🏢 Department of Transport & Planning Victoria
📍 Melbourne