Position Summary

The Enterprise Applications Lead is accountable for the end-to-end management, governance, support, enhancement, and continuous improvement of a portfolio of enterprise business applications supporting Finance, HR, Collaboration,Quality,Aged Care Communityfunctions.

The role serves as the primary liaison between business stakeholders, application vendors, managed service providers, and internal technology teams to ensure application stability, service excellence, regulatory compliance, and business value realization.

Key Responsibilities

Service Delivery & Operational Governance

- Own end-to-end service delivery across the enterprise application portfolio.
- Ensure application availability, performance, reliability, and user satisfaction.
- Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
- Lead major incident resolution and business-critical application recoveries.
- Establish service health dashboards and operational reporting.

Application Lifecycle Management

- Govern application roadmaps, upgrades, patching, vendor releases, and technical debt management.
- Drive application rationalization, modernization, and optimization initiatives.
- Ensure lifecycle compliance from onboarding through retirement.

Vendor & Third-Party Management

- Manage relationships with application vendors and managed service providers.
- Monitor contractual obligations, SLAs, KPIs, and support performance.
- Laisewith SIAM forvendor performance reviews and escalation management.

Change, Release & Enhancement Management

- Oversee application enhancementsthrough Agileways of working.
- Coordinate testing, UAT, deployment planning,



and release governance.
- Ensure successful delivery of business improvement initiatives.
- Ensure compliance with organizational policies and regulatory requirements.
- Support internal and external audit activities.
- Maintain risk registers and remediation plans.
- Drive security and access governance across enterprise platforms.
- Identify automation and optimization opportunities.
- Lead cost reduction and efficiency improvement initiatives.
- Use platform analytics to improve user adoption and business outcomes.
- Lead application support teams, analysts, vendors, and SMEs.
- Provide technical and functional leadership across the portfolio.
- Develop support capability, documentation standards, and operational maturity.
- Possess strong communication skill

Required Skills & Experience

- 12+ years of enterprise application management experience.
- 5+ years leading enterprise application portfolios.
- Experience managing SaaS and COTS business applications.
- Strong stakeholder management and executive communication skills.
- Experienceworking with multi-tiered and distributed architectural landscapes.
- Experience working with offshore and distributed support teams.
- Experience leading application transitions and service stabilization programs.
- Solid ITILexperience with preferred exposure inServiceNow.

TechnicalExpertise

Service Management

- Release Management

Reporting & Analytics

- Audit & Compliance Reporting

Security & Compliance

- Information Security Controls

Preferred Qualifications

- Experience in Community Care, Aged Careis preferred
- Exposure to Digital Transformation and Enterprise Application Modernization Programs

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📌 Enterprise Lead (Brisbane City)
🏢 XPT Software
📍 Brisbane City