About the company:

We're partnering with a well-established national credit provider that's doing things differently. With a solid focus on people, integrity and customer outcomes, this is an opportunity to join a business where you'll be supported, valued and given the tools to grow.

If you're looking for more than just a job - keep reading.

About the job:

You'll be helping customers navigate challenging financial situations while finding fair, practical solutions that work for everyone.

You'll be part of a supportive and inclusive team where you can:

- Make a difference to customers
- Have meaningful, empathetic conversations
- Build a long-term career in financial services
- Access clear pathways for development and progression
- Contribute ideas and help improve the customer experience

Hours

Monday - Friday | 8:30am - 5:00pm

No weekend work - giving you a great work-life balance.

Key Responsibilities:

- Have meaningful conversations with customers with empathy, professionalism and respect
- Negotiate fair and realistic repayment solutions
- Provide support to customers experiencing financial hardship
- Manage customer accounts in line with compliance requirements and best practice




- Maintain accurate records and documentation
- Identify opportunities to improve processes and customer outcomes

About You:

We're looking for someone who is:

- Experienced in collections or customer-facing roles
- A confident communicator who knows how to handle sensitive conversations
- A natural problem-solver who can balance commercial outcomes with care
- Resilient, organised and proactive
- Comfortable working in a regulated financial services environment
- Familiar with NCCP/ASIC requirements - advantageous, but not essential

Most importantly, you'll bring the right attitude, empathy and willingness to help people.

What's On Offer:

- Hybrid working
- Birthday leave + lifestyle leave
- Paid parental leave
- Free weekly Pilates
- CBD location - easy commute!
- Career progression in financial services
- A supportive, down-to-earth team culture

If you're looking for a role where you can make an impact, build valuable financial services experience and grow your career, we'd love to hear from you.

Additional information

- Brisbane CBD location
- $65,000 - $75,000 + super
- Hybrid Available

#J-18808-Ljbffr

📌 Collections Officer (Brisbane)
🏢 IAS RECRUITMENT
📍 Brisbane