TAL is seeking a Senior Internal Dispute Resolution Specialist to lead complex complaints within our IDR function in Sydney. You will own high‑risk investigations, craft compliant final responses, and guide a team of IDR specialists while partnering with claims, underwriting, and external dispute resolution bodies.
You will apply solid analytical and written communication skills, ensure regulatory adherence under ASIC RG 271 and AFCA, and mentor colleagues to elevate customer outcomes and our
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📌 Senior IDR Specialist: Complex Complaints & Mentoring (Sydney)
🏢 TAL
📍 Sydney