Customer Service & Operations Coordinator - Christmas Casuals

Christmas Customer Service & Operations Coordinator

Full-Time Casual | Byron Bay | Christmas Period Only

Join Byron Bay Gifts

We're looking for a friendly, organised and proactive person to join our team full-time over the busy Christmas period in our Byron Bay office.

This is a full-time casual position running through to approximately 22 December, ideal for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

Byron Bay Gifts delivers beautifully curated gift hampers Australia-wide, with a strong focus on premium gifting and supporting local Byron Bay and Australian businesses.

A Day In Your Shoes

- Processing online orders using Shopify and StarShipit

- Assisting customers via phone, email and live chat

- Helping resolve delivery, order and product enquiries

- Supporting day-to-day office administration

- Liaising with our dispatch team during our busiest period

- Working closely with our small team to keep everything running smoothly

What Makes You The Right Fit?

You are:

- Friendly, positive and professional

- Confident communicating with customers

- Highly organised and detail-oriented





- Comfortable juggling multiple priorities

- Calm under pressure during busy periods

- A proactive problem solver

- Reliable and happy to take ownership

Experience in customer service, administration, Shopify or e-commerce is highly regarded. However, we're happy to train the right person who brings a great attitude and strong computer skills.

We'd Love To See

- Previous customer service experience

- Experience working in an office environment

- Strong written communication skills

- Confidence using computers and learning new systems

- An interest in gifting and e-commerce

- Availability to work full-time throughout the Christmas period

Why Join Us?

- Friendly, down-to-earth team culture

- Beautiful office space in Byron Bay's industrial estate

- Variety in your day-to-day work

- Be part of a growing Australian gifting business

- Join us for our busiest and most exciting time of year

- Great coffee and food nearby

Position Details

Full time Casual – Christmas Period
Monday to Friday
8:30am – 4:30pm

Based in our Byron Bay office.

The position will run during our Christmas peak period and finish approximately 22 December 2026.

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📌 Customer Service & Operations Coordinator - Christmas Casuals (Byron Bay)
🏢 Byron Bay Gifts
📍 Byron Bay