This is a varied, hands-on role combining troubleshooting, general property maintenance, minor repairs, gardening and grounds upkeep across the serviced apartment complex. You'll help keep 120 apartments, buildings and grounds well maintained, safe and looking their best for guests and residents. A key part of this role will be responding to maintenance issues in guest apartments and identifying practical solutions quickly and professionally.

Key responsibilities

Responding to guest and management maintenance requests in a timely and professional manner

Troubleshooting problems with appliances such as refrigerators, washing machines, dishwashers, ovens, televisions and other equipment

Checking and troubleshooting air-conditioning issues, including basic operational faults, filters and settings

Responding to blocked drains, slow drainage, leaking taps and other minor plumbing issues

Carrying out minor repairs to fixtures, fittings, doors, locks, furniture and appliances where appropriate

Basic painting and touch-up work

Identifying the cause of maintenance problems and determining whether they can be resolved in-house or require a qualified tradesperson then assisting and coordinating with qualified trades and contractors where specialist work is required

Recording maintenance issues and reporting completed work or follow-up requirements

Gardening, pruning, weeding and general grounds upkeep including leaf blowing and general upkeep of public areas

Keeping gardens, pathways, pool surrounds and outdoor areas neat and well presented

Co-Ordinating and handling rubbish bin emptying in readiness for Council collection

About you

Has previous experience in property, hotel or resort maintenance, handyman work,



facilities maintenance, gardening, grounds maintenance or a similar hands-on role

Is confident troubleshooting a variety of problems in guest apartments and common areas

Has practical experience diagnosing issues with appliances, air-conditioning, plumbing, drainage, fixtures and fittings

Can work methodically to identify the likely cause of a problem rather than simply treating the symptom or calling an expert as a default response

Is practical and confident tackling a variety of minor repairs and maintenance jobs

Has positive gardening and general grounds-maintenance skills

Can work independently and use initiative

Takes pride in keeping apartments, common areas and grounds clean, tidy and well presented

Is reliable, organised and able to prioritise urgent guest issues

Holds a current driver's licence

About us

Itara Jacana Serviced Apartments is located in Riverway, Townsville. We offer a varied and practical role with the opportunity to troubleshoot and resolve a wide range of maintenance issues, a great working environment and friendly team, a supportive management team, the opportunity to work independently and take ownership of your area, and the opportunity to progress to permanent full time employment for the right person.

25% staff discount on all meals and drinks at Riverway Café (350 metres from Itara Jacana Serviced Apartments)

A varied and practical role with the opportunity to troubleshoot and resolve a wide range of maintenance issues

A great working environment and friendly team

A supportive management team

The opportunity to work independently and take ownership of your area

Opportunity to progress to permanent full time employment for the right person

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📌 Maintenance and Groundskeeper (Townsville)
🏢 Itara Jacana Serviced Apartments
📍 Townsville