Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt

Prominent Federal Government Agency with offices in all states!

Initial 12 month contract + 12 month extension option

Work on large-scale cloud contact centre solutions and earn rewarding hourly rates $

We are seeking four experienced Contact Centre Systems Technical Leads to join a leading Federal Government Agency. The successful Technical Lead will lead the design, development and enhancement of enterprise cloud-based contact centre platforms , delivering innovative AWS solutions that support critical customer service capabilities. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.

Responsibilities

- Designing, building and supporting cloud-based contact centre solutions using AWS Amazon Connect
- Developing AWS microservices solutions using Lambda, API Gateway, S3, DynamoDB and Step Functions




- Leading integrations between contact centre platforms and enterprise systems
- Implementing Infrastructure as Code, CI/CD pipelines and secure cloud delivery practices
- Providing technical leadership, mentoring and stakeholder engagement across complex delivery programs

Qualifications

- Extensive experience designing and supporting AWS cloud solutions, including Amazon Connect
- Robust experience with AWS microservices, API-led integration and cloud architecture patterns
- Full-stack development experience across front-end applications, APIs and enterprise integrations
- Experience with Terraform, CI/CD pipelines, Git, GitLab and DevOps practices
- Proven ability to lead technical teams and deliver secure, scalable cloud solutions

Ref: AO51

#J-18808-Ljbffr

📌 Technical Lead – Amazon Connect / AWS / Contact Centre Platforms – Federal Govt (Canberra)
🏢 HiTech Personnel
📍 Canberra