Job Description

Hyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

n

Located in the heart of Melbourne's CBD, Hyde Melbourne Place offers lifestyle accommodation and memorable moments - from rooftop views, curated events to world-class dining. Whether you're a guest or a team member, Hyde is a place to feel inspired, celebrated, and part of something truly unique.

n

Job Description

n

Hyde Melbourne Place is looking for a Reservations Agent to join our team. You are the first point of contact in a guest's journey - ensuring a smooth, personalised, and efficient booking experience. You'll lead by example, support your team, and keep operations running like clockwork. Whether it's managing room inventory or responding to special requests, you'll bring a mix of service flair and operational know-how to the role.

n

n
- Take lead in reservations, ensuring prompt, accurate, and friendly service
n
- Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue
n
- Support the team with daily task management
n
- Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control
n
- Ensure special requests and VIP bookings are handled with care and attention
n
- Collaborate closely with Front Office, Revenue, and Sales to align on availability and guest needs
n




- Assist with group bookings and liaise with travel agents, partners, and corporate clients
n
- Resolve guest issues or complaints related to reservations in a professional and timely manner
n

n

About You

n

n
- You have previous experience in hotel reservations or front office, ideally in a supervisory or senior agent role
n
- You're able to work a Tuesday to Saturday roster
n
- You're organised, reliable, and thrive on staying ahead of the curve
n
- You communicate clearly and professionally - whether with guests, your team, or other departments
n
- You're a natural at balancing service with efficiency and accuracy
n
- You bring a calm, solutions-oriented approach, even during busy times
n

n

What We Offer

n

n
- Join an innovative, rapid-growing, international group that's committed to not just building new hotels but building a global brand
n
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
n
- The chance to challenge the norm and work in an environment that is both creative and rewarding
n
- Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations
n

n

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

📌 Reservations Agent (Victoria)
🏢 Hyde Hotels
📍 Victoria