Job Description

An opportunity has opened to support the Customer Resolutions team on a 6-month contract as an Early Collections Representative.

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As an Early Collections Representative, you'll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby.

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It's a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway.

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Our hours of operation are:

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- Monday to Thursday 8:30am to 7:00pm
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- Friday 8:30am to 6:00pm
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You will need to be available during the above times.

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We are closed on the weekends and national public holidays.

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We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.

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What can you expect?

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As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections. You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations.

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- Provide first call resolution to all general customer enquiries via telephone and email
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- Engage with Customers to provide solutions to their Finance Needs
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- Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation
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- Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results
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Your attributes- If you've got one or more, we'd love to hear from you!

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- Previous call based customer service experience (mandatory)
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- Experience dealing with vulnerable customers (highly desirable)
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- Strong written and verbal communication skills
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- Ability to understand and meet customer needs
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- Ability to remain professional and work under pressure in a fast-paced environment
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- Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls
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- Solid active listening, problem solving and rapport building skills
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- The ability to work both autonomously and as part of a team
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Please note this is a contracted role with Toyota Finance via Hays Recruitment. You will be a Hays employee.

📌 Early Collections Representative (Victoria)
🏢 Toyota Financial Services
📍 Victoria