Job Description

At Richard Crookes Constructions (RCC), we've earned a reputation for delivering high-quality projects with certainty. As our business continues to grow, we're focused on meeting and exceeding the expectations of our clients and industry stakeholders.

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We're committed to building strong, long-term partnerships, and to achieve this, we need the very best construction talent to help us lead major projects.

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Why Join RCC?

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- Major Project Opportunities: Be part of landmark projects that will shape the future of the industry.
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- Career Growth & Development: Access continuous training and development opportunities to elevate your career.
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- Family Values: We prioritise a supportive and inclusive culture that values the individual and promotes well-being.
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- A Thriving Business: Join a growing company with a strong portfolio, industry momentum, and long-term career potential.
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Richard Crookes Constructions is a private, family-owned construction company with a proud history spanning more than 45 years.

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Our success is built on long-term relationships, genuine collaboration and our people. We deliver complex and meaningful projects across a range of sectors, supported by a culture where people are valued, encouraged to grow and trusted to take ownership of their work.

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We are proud to be Great Place to Work certified and recognised as one of Australia and New Zealand's Inspiring Workplaces.

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The opportunity

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We are looking for an experienced and customer-focused IT Services Engineer to join our IT team.

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Reporting to the Head of IT Service Delivery, you will provide Level 2 desktop, endpoint and Modern Workplace support to employees across RCC's offices and construction sites.

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This is a hands-on and varied position covering laptops, mobile devices, printers, meeting-room technology, Microsoft 365, user access, endpoint configuration and standard business applications. You will also serve as an escalation point for our Level 1 team and help strengthen RCC's technical capability through proactive support, practical problem-solving and knowledge sharing.

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The role will suit someone who enjoys getting out from behind the service desk, building relationships with users and taking ownership of technical issues through to resolution.

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What you'll be doing

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- Provide Level 2 technical support across Windows endpoints, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, scanners, mobile devices and standard business applications.
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- Troubleshoot application, access, connectivity, VPN, Citrix and mobile-device issues both remotely and in person.
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- Act as an escalation point for Level 1 analysts, ensuring tickets are progressed and clearly documented.
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- Provide approachable, responsive support to employees across all levels of the business.
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- Support project sites with technology establishment, office moves, decommissioning, audits and urgent onsite requirements.
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- Assist with new-starter technology setups and onboarding.
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- Diagnose issues beyond documented steps, identify root causes and coordinate escalation to infrastructure, cyber, applications or external vendors.
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- Support endpoint configuration, device deployment and software installation.
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- Assist with asset lifecycle management, including equipment builds, returned-device checks, redeployment readiness and accurate assignment records.
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- Maintain and improve technical documentation, standard operating procedures, user guides and knowledge articles.
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- Provide users with regular, clear updates while their requests are being resolved.
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- Identify recurring issues and contribute to practical service improvements.
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About you

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You will bring a positive, solutions-focused approach and genuinely enjoy helping people get the most from their technology.

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To be successful, you will have:

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- At least two years' experience in an IT Service Desk, Desktop Support, Modern Workplace Support or equivalent Level 1 and Level 2 technical support role.
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- Strong troubleshooting skills across Windows devices and Microsoft 365 applications.
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- Working knowledge of Active Directory or Entra ID, Intune, MFA and remote-support tools.
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- Experience troubleshooting basic network, internet,



VPN and Citrix issues.
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- The ability to investigate beyond standard troubleshooting steps, isolate root causes and identify the appropriate escalation pathway.
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- Experience supporting employees across multiple locations, including hands-on device deployment and onsite troubleshooting.
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- Strong written and verbal communication skills.
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- A calm and organised approach within a busy, fast-paced environment.
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- Good prioritisation, time management and attention to detail.
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- A strong sense of ownership and accountability.
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- The ability to work independently while contributing positively to the broader team.
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- Australian citizenship or permanent residency.
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A diploma or degree in IT will be highly regarded, as will ITIL Foundation, Microsoft 365, Endpoint Administrator, Azure or Entra certifications.

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Experience within construction, engineering or another multi-site or field-based workforce environment would also be advantageous.

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Why work with RCC?

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At RCC, you will join a collaborative workplace where people are supported to perform at their best, develop their careers and make a genuine contribution.

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Our employee benefits include:

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- U Days
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- Fitness Passport
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- Access to Calm
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- Employee recognition programs
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- Novated leasing options
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- Learning and career-development opportunities
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- A supportive and people-first team culture
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Our values guide how we work every day:

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- We take pride in our work.
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- We do what we say.
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- We work safely as a team.
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If you are a capable and approachable IT qualified who enjoys solving problems, supporting people and working across a varied technology environment, we would love to hear from you.

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Ready to Build Your Future?

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If you're looking for the opportunity to work on high-profile projects with a company that values your contributions, we want to hear from you!

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We value the knowledge, experience, and perspectives of First Nation peoples, and strongly encourage applications from First Nation candidates.

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RCC has a Preferred Supplier Agreement (PSA) in place. We kindly request that no unsolicited CVs or candidate profiles be submitted by recruitment agencies.

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Please refer to our privacy policy here.

📌 It Services Engineernew Sydney (New South Wales)
🏢 Richard Crookes Constructions
📍 New South Wales