Brief Description

- Triaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomes
- Various administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documents
- Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
- Co-ordinating F&R; (fair and reasonable) assessments and undertaking follow up action
- Loading of POLs to support Settlements claims consultants in management of their claims
- Review of 180 day no contact claims to ensure operational rhythms are maintained
- Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes
- To follow settlement methodology ensuring company procedures and relevant legislation is adhered to
- Application of Insurance Contracts Act, Code of Practice and other regulatory authorities

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📌 Claims Support Consultant (Brisbane)
🏢 Auto & General Australia
📍 Brisbane