Job Description

Public Sector People are partnering with a local government organisation to recruit for a Customer Support Administrator.

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Contract: 3 months | Immediate Start

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Hourly Pay Rate: $45 p/h + Super

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Responsibilities:

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- Support members of the public with navigating and using the new online booking platform.
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- Promote the use of the new system and assist customers who may be less confident with digital bookings.
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- Respond to customer enquiries via phone, email and face-to-face interactions.
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- Provide on-site support at key parks and reserves during the initial launch, as well as office-based customer support.
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- Engage directly with the community in parks and open spaces, acting as a friendly concierge and ambassador for the new booking system.
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- Identify and record common customer questions, issues and feedback to help Council improve the overall customer experience.
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- Current driver's licence is essential
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- 2+ years experience in an administration support role within local government or working in a politically sensitive setting
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- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
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Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

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To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website:https://www.publicsectorpeople.com.au

📌 Customer Support Administrator (New South Wales)
🏢 Public Sector People
📍 New South Wales