Sunshine Coast Oral, Facial & Implant Specialists – Buderim QLD

About Us

Sunshine Coast Oral, Facial & Implant Specialists (SCOFIS) is a leading oral and maxillofacial surgery practice dedicated to providing exceptional care to our patients. We specialise in advanced surgical procedures, dental implants, and facial reconstruction, all while maintaining a prioritises approach that prioritises comfort and satisfaction.

Job Description

SCOFIS is seeking a friendly and organised experienced specialists Medical Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in creating a welcoming environment and ensuring the smooth operation of front office activities. Your responsibilities will include managing patient interactions, scheduling appointments, and providing administrative support to the clinical team. This is a permanent part time role, working 3-4 days per week.

Responsibilities

- Front Desk Operations: Greet patients with a warm and professional demeanour, answer phone calls, and manage incoming and outgoing correspondence.
- Appointment Scheduling: Schedule and confirm patient appointments, handle cancellations or rescheduling, and ensure that the appointment calendar is efficiently managed.
- Patient Check-in/Check-out: Assist patients with check-in procedures, including verifying insurance information and collecting necessary documentation, and facilitate the check-out process, including scheduling follow-up appointments.




- Patient Records Management: Maintain accurate and up-to-date patient records, ensuring compliance with privacy regulations and office protocols.
- Billing and Payments: Assist with processing payments, providing cost estimates, and answering billing-related inquiries.
- Administrative Support: Provide general administrative support to the clinical and administrative teams, including data entry, filing, and handling correspondence.
- Communication: Serve as a liaison between patients and clinical staff, ensuring clear and effective communication throughout the patient’s visit.

Requirements

- Previous experience in a dental or specialist office setting, preferably in a receptionist or front office role.
- Strong interpersonal and communication skills, with the ability to create a welcoming environment for patients.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks efficiently.
- Proficiency in office management software and scheduling systems.
- Knowledge of dental/medical terminology and insurance processes is preferred.
- Compassionate and patient-centered approach, with a commitment to delivering exceptional service to our patients.

Competitive salary commensurate with experience.

Opportunities for professional development and continuing education.

A supportive and collaborative work setting focused on excellence in patient care.

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📌 Specialist Medical Receptionist (Queensland)
🏢 Sunshine Coast Oral, Facial & Implant Specialists
📍 Queensland