Job Description

Reporting to the Regional Business Manager the Internal Sales Officer's primary focus is to:

- Always provide exceptional customer service to Oxworks' Trade client base
- Receive, interpret, and satisfy all points of customer enquiry (trade), providing quotes as required and ultimately converting these quotes professionally into Sales Orders/Sales Invoices
- Achieve greater than 90% answered call rates for all incoming calls.
- Liaise with various branch and warehouse staff daily to achieve 100% DIFOT with customer orders as required
- Effectively respond to customer issues and feedback, resolving in the best interests of Oxworks
- Develop sales opportunities by researching and identifying potential accounts
- Promote a harmonious environment with company departments to foster a positive and can-do approach to servicing the needs of Oxworks customers above the needs of a single department or Branch
- Source data on competitor activity, general market conditions, current product opportunities and general pricing movements in the market
- Work to reinforce the company's Vision, Mission and Values

In summary, the Internal Sales Officer is the conduit between the customer and the manufacturing facility, focusing on 100% DIFOT on all nationally placed customer orders., Being a market leader,



we have a loyal customer following due to our extensive product range, exceptional customer service, quality delivery and value.

About the Employer

Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 22 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.

We are looking for highly motivated people to join our Internal Sales Team at Oxworks' state-of-the-art head office, located at 102-108 Magnesium Drive Crestmead,

Committed to providing long-term job security and growth opportunities, Oxworks is home to many employees with over 10 years of experience.

About the Candidate

- Demonstrated sales experience in a manufacturing environment (preferable)
- Experience using MS Office, CRM software and ERP system (preferable)
- High level of attention to detail
- Excellent time management skills, people & communication skills, We are seeking reliable, motivated staff who take pride in their work. If you are looking for an opportunity to learn and grow in a challenging and rewarding environment, Oxworks is the perfect place for you!

Job Details

- Employer: Oxworks Services
- Location: Crestmead, QLD
- Industry: Sales

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