Ironbar Saloon is seeking an experienced Restaurant Duty Manager / Host (Maître d') to join our team in Port Douglas, QLD. This is a full-time position based at our vibrant hospitality venue. In this role, you will be the face of our restaurant, responsible for creating an exceptional dining experience whilst managing the day-to-day operations of our front-of-house team. You will oversee guest relations, staff coordination, and the seamless delivery of service across service periods. This position is pivotal to maintaining Ironbar Saloon's reputation for outstanding hospitality and ensuring every guest leaves with a memorable experience.

Key responsibilities

Greeting and welcoming guests upon arrival, managing reservations and walk-ins with professionalism and warmth

Overseeing the dining room during service, ensuring tables are managed efficiently and guest satisfaction is maintained throughout their visit

Training, supervising and mentoring front-of-house staff, including hosts, servers and support staff, to deliver consistent, high-quality service

Managing restaurant capacity, table allocation and turnover times to optimise revenue and guest experience

Handling guest enquiries, complaints and special requests with diplomacy and a solution-focused approach

Maintaining standards of presentation, cleanliness and organisation throughout the dining area

Coordinating with the kitchen and management team to ensure smooth service operations

Managing reservations systems and maintaining accurate records of bookings and guest preferences

Conducting pre-service briefings with the team to communicate specials, operational updates and service objectives

Assisting with staff scheduling, rostering and performance management as required

Supporting promotional activities and ensuring compliance with health, safety and licensing regulations

What we're looking for

Minimum 3-5 years' experience as a Maître d',



Host or Restaurant Duty Manager in a high-volume hospitality establishment

Proven expertise in front-of-house management and exceptional guest relations skills

Strong leadership abilities with the capacity to motivate, train and manage a diverse team effectively

Excellent communication and interpersonal skills with a professional, polished demeanour

Outstanding organisational and multitasking abilities, with the capacity to remain calm under pressure during busy service periods

Knowledge of hospitality systems, reservation software and point-of-sale platforms

Comprehensive understanding of food and beverage service standards and dining etiquette

Flexibility to work variable hours including evenings, weekends and public holidays

Current or willingness to obtain Responsible Service of Alcohol (RSA) certification

A customer-focused mindset with a passion for delivering exceptional experiences

Desirable: Experience in Australian hospitality venues or tourist destinations

What we offer

Ironbar Saloon is committed to creating a positive workplace where our team members thrive. We offer competitive remuneration, and a dynamic work workplace where your contributions are valued. Our team enjoys a supportive workplace culture that celebrates excellence and recognises hard work. We are committed to maintaining a safe, inclusive and respectful workplace for all employees. Work-life balance is important to us, and we endeavour to create a schedule that works for our team members where possible.

About us

Ironbar Saloon is a premier hospitality destination located in the heart of Port Douglas, Queensland. We pride ourselves on delivering exceptional dining and entertainment experiences in a vibrant, welcoming atmosphere. Our venue is known for its quality service, premium steaks and commitment to creating memorable moments for our guests. We are passionate about hospitality and dedicated to being a valued part of the Port Douglas community.

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📌 Restaurant Duty Manager / Host (Maître d') (Port Douglas)
🏢 Ironbar Saloon
📍 Port Douglas