Job Description

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Defy IT | Indooroopilly, Brisbane QLD | Part-time, (3 days / 22.5 hours) per week $27-$30 per hour + super + km allowance

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IT Support Technician (Level 1) — Part-time

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Defy IT | Indooroopilly, Brisbane QLD | Part time, (3 days / 22.5 hours) per week $27-$30 per hour + super + km allowance

About Us n

Defy IT is a Brisbane-based managed service provider looking after around 40 small businesses across legal, healthcare, accounting, professional services and trades. We handle everything for our clients — managed support, cybersecurity, cloud infrastructure and networking — which means you'll see real environments, not just password resets.

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We're small, which is the point. You'll work directly alongside our systems administrator and get exposure to work that would take years to reach in a larger shop.

The Role n

We're after a Level 1 technician to take first-line support across our client base, with a growth path to Level 2 as you build depth.

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The split is roughly 75% technical, 25% business support . The technical side is remote and onsite support, installs, and maintenance. The business support side is scheduling, quoting, and ordering — we're being upfront about it because it's genuinely part of the role, and because it's how you learn how an MSP actually makes money.

What You'll Do n

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First-line support via phone, email, remote tools and onsite visits

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Troubleshoot and resolve hardware, software and network issues

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Install and configure workstations, printers, and network equipment

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Support Microsoft 365, Entra ID, Windows 10/11 and Windows Server environments

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Onsite visits to small-business clients across greater Brisbane

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Document work properly in our PSA and documentation platforms

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Assist with scheduling, quoting and hardware ordering

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Escalate cleanly — knowing when to hand something up is a skill we value

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Our Stack n

You'll work with NinjaOne RMM, SuperOps, Microsoft 365 and Entra ID, Windows Server, UniFi networking, and Proxmox. Familiarity is a bonus, not a requirement — we'll teach the tools.

What You'll Bring n

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Certificate IV or Diploma in Information Technology, or equivalent hands-on experience

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Around 12 months in an IT support role with fieldwork experience (helpdesk, break-fix, internal IT)

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Current driver's licence and a reliable vehicle — onsite work is part of the job

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Working knowledge of Windows, Microsoft 365, and networking fundamentals (DHCP, DNS, VLANs, VPN)

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Clear written and verbal communication — you'll be talking to business owners, not other technicians

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The judgement to manage competing priorities without needing to be chased

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Unrestricted working rights in Australia

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Bonus points for nn
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Active Directory, Group Policy, or basic Windows Server administration

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Azure, Google Workspace, or Microsoft 365 admin experience

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Networking beyond the basics — firewalls, VLANs, site-to-site VPN

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Certifications (CompTIA A+ or Network+, Microsoft Fundamentals, or similar)

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Linux Server Administration Experience (Ubuntu, Debian)

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What We Offer nn
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$27-$30 per hour depending on experience, plus superannuation

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ATO-mandated reimbursement for onsite travel, paid on top

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Direct mentoring from a systems administrator and the managing director — no layers between you and the people who know the answers

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A documented path to Level 2 within 12 months for the right person, with certification costs covered

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Exposure to the whole business: technical delivery, client relationships, and how an MSP is run

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No after-hours on-call — when you're off, you're off

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#J-18808-Ljbffr

📌 Junior IT Support Officer (Queensland)
🏢 Defy IT
📍 Queensland