Job Description

This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.

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Daily Operations

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- Ensure reception areas are organised, clean, and operating efficiently
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- Coordinate daily reception workflows, including opening and closing procedures
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- Monitor appointment books and assist with GP and nurse scheduling
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- Ensure adequate reception staffing and assist with roster changes when required
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- Troubleshoot patient booking and administrative issues throughout the day
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- Maintain a high standard of customer service for patients and visitors
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- Assist with managing difficult patient interactions and complaints
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- Ensure patient confidentiality and privacy requirements are followed
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- Support reception staff with Medicare, billing, and patient account enquiries
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- Assist with Medicare billing and Assignment of Benefit (AOB) processes
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- Monitor outstanding accounts,



WorkCover, DVA, TAC, and third-party billing
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- Assist with daily banking, EFTPOS reconciliation, and balancing tills
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- Ensure referrals, recalls, reminders, and correspondence are processed promptly
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- Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter
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About You

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- Previous experience working in a medical practice (essential)
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- Experience using Best Practice software and HotDoc (essential)
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- Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)
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- Excellent communication and interpersonal skills
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- Strong organisational skills and the ability to manage competing priorities
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- A calm, skilled approach to problem-solving and patient conflict
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📌 Senior Medical Receptionist (Victoria)
🏢 Langwarrin health clinic
📍 Victoria