We're looking for an organised and people-focused Customer Service Administrator (Project Planner) to join our team.

In this role, you'll help guide customers through an important stage of their home-building journey, ensuring everything is organised, documented and ready for the next steps. You'll be the go-to person for customers, coordinating information, managing timelines and working closely with different teams to keep things moving smoothly.

If you enjoy building relationships, staying organised, juggling multiple priorities and delivering a great customer experience, we'd love to hear from you.

Experience in construction is not essential. If you've worked in administration, customer service, project coordination, account management, retail leadership, banking, real estate, insurance, healthcare or another fast-paced environment where organisation and customer care are key, your skills may be highly transferable.

Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. Backed by the strength of our parent company, the Sumitomo Forestry Group, a 330-year-old global organisation with over $10 billion in shareholder funds, we offer long-term career stability and opportunities for growth.

What You'll Be Doing

- Being the main point of contact for customers, providing updates, answering questions and guiding them through the process.
- Managing customer files, documentation and key milestones to ensure everything stays on track.
- Coordinating information and approvals with internal and external stakeholders.
- Preparing and updating customer documents with a high level of accuracy and attention to detail.
- Working closely with teams across the business to ensure a seamless customer experience.




- Identifying potential issues early and helping find solutions to keep progress moving.
- Maintaining explicit communication with customers and stakeholders throughout the journey.

What You'll Bring

- Experience in administration, customer service, coordination or a similar role.
- Strong organisational skills and the ability to manage multiple tasks at once.
- Excellent communication skills and a genuine commitment to customer service.
- High attention to detail and confidence working with documentation and processes.
- A proactive mindset and the ability to problem-solve when priorities change.
- Confidence using business systems and learning new processes.

About You

You are organised, adaptable, and have a natural ability to build rapport. Whether you are an experienced administrator or looking to develop your skills, we will provide the training and support you need. What matters most is your commitment to delivering outstanding customer service and your ability to manage multiple tasks confidently.

What We Offer

- We value your contribution and want you to feel appreciated. Here are just some of the benefits:
- Exclusive discounts when you buy or build a Henley, Plantation, or Edgewater home
- Savings on everyday purchases through our supplier network and over 400 retailers
- A hybrid working model to support work-life balance
- Recognition through our KUDOS rewards programme
- An additional day off each year to recharge - our Plantation Day
- Referral bonuses for introducing great talent to our team
- Opportunities to contribute to meaningful philanthropic initiatives

Join Our Team

We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

We look forward to welcoming you.

📌 Customer Service Specialist (Springwood)
🏢 Henley Properties Group
📍 Springwood