As a Gaming Attendant, you'll play an important role in creating a welcoming, enjoyable and responsible gaming experience for our guests. Working as part of our friendly venue team, you'll provide attentive customer service, maintain a clean and inviting gaming workplace, and ensure all gaming activities are conducted in accordance with Queensland legislation and responsible gambling requirements. This is a hands‑on customer service role suited to someone who enjoys engaging with people, takes pride in providing exceptional service and is comfortable working in a fast‑paced hospitality environment.

Key responsibilities

- Provide friendly, qualified and attentive service to patrons within the gaming area
- Assist patrons with gaming machine enquiries and provide general information regarding gaming facilities and services
- Conduct gaming payouts and gaming‑related transactions accurately and in accordance with venue procedures and regulatory requirements
- Monitor the gaming floor and respond promptly to patron requests and service requirements
- Promote and adhere to responsible gambling practices, including recognising and appropriately responding to indicators of gambling harm
- Maintain an awareness of self‑exclusion requirements and elevate responsible gambling matters in accordance with venue procedures
- Ensure gaming machines, surrounding areas and customer facilities are clean, tidy and well presented
- Accurately handle cash and complete required reconciliations, documentation and gaming records




- Report gaming machine faults or maintenance requirements to the appropriate team member or service provider
- Assist with beverage service and other general venue duties as required

About you

- QLD RSG (Responsible Service of Gambling)
- QLD RSA (Responsible Service of Alcohol)
- Previous experience in gaming, hospitality or customer service is highly regarded
- A friendly, approachable and professional manner with a genuine passion for customer service
- Strong communication and interpersonal skills with the ability to build positive relationships with patrons and team members
- A good understanding of responsible gambling practices and the importance of maintaining a safe and compliant gaming setting
- Ability to remain calm, professional and discreet when handling customer enquiries or sensitive situations
- Strong attention to detail, particularly when handling cash, gaming payouts and gaming‑related transactions
- Flexibility to work across a rotating roster, including evenings, weekends and public holidays
- Confidence using point‑of‑sale, gaming and other venue operating systems

About us

This well‑loved South Brisbane pub has become a local favourite, known for its welcoming atmosphere, loyal customer base, and vibrant food and beverage offering. Supported by a respected hospitality group, the venue is recognised for its warm service, positive team culture, and opportunities for professional growth.

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📌 Gaming Attendant (Brisbane)
🏢 DNS Specialist Services
📍 Brisbane