- Serve as the first point of contact for customers through live chat, phones, and email
- Resolve customer issues involving accounts, orders, and deliveries
- Advise customers on dog nutrition and wellness questions
- Coordinate with the operations team to execute customer order and delivery requests
- Assist in developing and improving Customer Care knowledge base content
- Foster a growth-oriented, positive, and high-performance culture aligned with the company mission
- Work in accordance with Lyka’s values and principles

Requirements

- Experience in a customer-facing role, including problem solving and issue resolution
- Previous contact centre experience is highly regarded
- Exceptional customer service skills and a helpful, positive attitude
- Strong verbal and written communication skills, with excellent English and grammar
- Confidence using computers, robust typing skills, and ability to learn new tools and systems quickly
- Highly organised, with strong attention to detail




- Willingness to learn dog nutrition and wellness topics
- Resilience, strong sense of ownership, and comfort working in a fast-paced environment
- Availability to work across a rotating 7-day roster
- A love of pets

Core Competencies

Demonstrates exceptional customer service skills and effective problem-solving abilities in a fast-paced environment. Possesses strong verbal and written communication skills, with a willingness to learn about dog nutrition and wellness.

Highest-signal resume keywords

- Customer Service Skills
- Problem Solving
- Verbal Communication
- Written Communication
- Attention to Detail

Soft Skills

- Positive Attitude
- Organizational Skills
- Resilience
- Ownership

Industry Keywords

- Customer Care
- Contact Centre
- Dog Nutrition
- Wellness

Tools & Technologies

- Live Chat
- Email
- Phone Systems

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📌 Customer Care Specialist (Illawarra)
🏢 Jobtailor
📍 Illawarra