Job Overview: Are you passionate about cutting-edge drone technology and ready to provide exceptional technical support? Join D1 Store, Australia’s leading DJI Retailer, as a Remote Technical Support Specialist for Consumer DJI Series drones.

In this role, you will work directly with customers, troubleshooting issues, providing expert guidance, and ensuring an exceptional post-purchase experience. This is a remote position, offering flexibility and the opportunity to support a diverse range of drone enthusiasts.

About D1 Store: D1 Store is Australia’s premier DJI retailer, specializing in drones, cameras, and accessories. We pride ourselves on delivering world-class service and support for DJI’s innovative products. With a strong presence across Australia and neighboring countries, D1 Store is trusted by thousands of consumers for sales, maintenance, and training services.

Key Responsibilities:

- Provide technical support for DJI’s Consumer Series drones, including troubleshooting and resolving customer issues via phone, email, and online chat.
- Guide customers through firmware updates, product setups, and usage best practices.
- Assist customers in diagnosing hardware and software issues, offering practical solutions or directing them to repair services as needed.
- Deliver exceptional customer service by explaining complex technical concepts in an easy-to-understand manner.




- Work collaboratively with the support and sales teams to ensure seamless customer experiences.
- Document and maintain accurate records of support interactions and solutions provided.
- Stay up-to-date with the latest DJI product releases, updates, and features.

Why Join D1 Store?

- Be part of a supportive and dynamic team passionate about drone technology.
- Gain experience with industry-leading products and cutting-edge solutions.
- Ongoing training and development opportunities to enhance your technical knowledge.
- Market-competitive salary and employee benefits, including discounts on DJI products.

Employee Benefits:

- Work-from-home flexibility.
- Opportunities for professional growth and development.
- Access to the latest DJI products for hands-on learning.
- Supportive and collaborative team culture.
- Discounts on drones, accessories, and training programs.

Qualifications:

- Must have extensive knowledge of DJI products, particularly the Consumer Series (e.g., Mini, Lito, Flip, Avata, Neo, Air, Mavic, Action, Pocket, 360, Nano, Mobile, Mic).
- Strong problem-solving skills and a customer-first attitude.
- Excellent written and verbal communication skills.
- Previous experience in technical support, customer service, or a related role.
- Ability to learn and adapt quickly to new technologies.
- Self-motivated and able to manage time effectively in a remote setting.

Why Wait? Apply Now!

📌 Remote DJI Technical Support Specialist (Brunswick)
🏢 D1 Store Pty
📍 Brunswick