The Clinic Receptionist is responsible for providing a professional, welcoming and efficient front-of-house experience for all clients, practitioners and visitors. The role involves managing reception, phones, emails, appointments, client communication and day-to-day clinic operations to ensure the clinic runs smoothly.
Key responsibilities
- Welcome and greet clients in a friendly and professional manner
- Manage the reception desk and maintain a clean, organised and welcoming reception area
- Check clients in and out of appointments
- Assist clients with general enquiries, bookings, payments and appointment information
- Answer incoming phone calls promptly and professionally
- Manage general reception and clinic email enquiries
- Book, reschedule and cancel client appointments
- Manage practitioner calendars and appointment availability
- Assist with new client registrations and ensure client information is accurately recorded
- Maintain client confidentiality and handle personal information appropriately
About you
- Excellent communication and customer service skills
- Friendly, skilled and approachable manner
- Strong organisational and time-management skills
- Ability to multitask in a busy clinical environment
- Strong attention to detail
- Reliable, punctual and proactive
- Comfortable using computers, email and clinic management software
- Ability to maintain confidentiality and handle sensitive client information appropriately
- Willingness to assist with general clinic duties outside of reception when required
📌 Receptionist at Health Clinic (Potts Point)
🏢 Health Space Clinics
📍 Potts Point
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