Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

The Family Violence Crisis Specialist Intake & Assessment will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence. The FVCS role provides telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence. The role requires that services delivered are of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework.

The Family Violence Crisis Specialist Intake & Assessment will ensure that diversity, inclusion, and equity are embedded in all aspects of the organisation for the benefit of clients and staff, including those from the LGBTIQ+ community, CALD, Aboriginal and Torres Strait Islander and people with disabilities.

KEY RESPONSIBILITIES

- Provision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.
- Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence




- Respond to victim survivors through the Secure Steps’ webchat service and respond by email
- Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors
- Contribute to project and other activities designed to improve the statewide family violence crisis response service
- The role requires that services delivered are of high quality, and in line with the Code of Practice for Specialist Family Violence Services and the Multi-Agency Risk Assessment and Management (MARAM) Framework

KEY SELECTION CRITERIA

- Bachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification
- Minimum 3 years' experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
- Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
- Understanding of the specialist family violence sector in Victoria
- Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
- Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery




- Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters
- Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups
- Ability to remain calm under pressure, with a flexible and positive approach
- High level of resilience and self-care practices in place
- Right to work in Australia
- Commitment to Safe Steps' values: Integrity, Diversity, and Empowerment.
- Experience in promoting diversity, inclusion, and equity within an organisation.
- Understanding of the unique challenges faced by priority groups including the LGBTIQ+ community and strategies to address them.
- A current Working With Children Check
- Willingness to undergo a National Police Check

WHY JOIN US?

Be part of Victoria’s only 24/7 statewide family violence response centre

Make a meaningful impact supporting victim‑survivors through crisis and early recovery

Supportive supervision, reflective practice, and continuous training

Inclusive, values‑driven workplace committed to staff wellbeing

SCHADS Award Level 5 remuneration with generous salary packaging.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click 'Apply Now' to submit your application.

Applications will be assessed as they are received and may close early once a suitable candidate is found.

Your application will not be considered unless you provide a cover letter and a Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

📌 Family Violence Crisis Specialist (North Melbourne)
🏢 safe steps
📍 North Melbourne