About Us - Roland DG

At Roland DG, we’re not just about printers, we’re about possibility. As a global leader in digital printing technology, we empower creators, makers, and businesses to bring their visions to life. From vibrant art and signage to innovative 3D creations, our products spark imagination and fuel growth worldwide.

We believe in innovation, collaboration, and integrity, and in having fun while doing meaningful work. What truly sets us apart? Our people. Here, your voice matters, your ideas are heard, and your growth is part of our story.

About You

We are seeking a positive & mature minded individual with exceptional problem solving & communication skills (written & verbal). A strong proven background in Service Work Co-Ordination, process improvement & being someone that takes pride in their work & collaborating to achieve goals.

About the Role

We’re proud of the exceptional service we deliver to our customers nationwide, and we’re looking for a proactive, people-focused Service Coordinator to help keep everything running like clockwork.

In this pivotal role, you’ll be the central connection point between our Service Technicians, customers and internal teams. If you love organisation, thrive in a dynamic environment, and enjoy being the person who makes things happen, this role is made for you.

Your work will directly impact customer satisfaction, technician efficiency, and the overall success of our Service operation.

What you’ll be doing

As the heartbeat of our Service team, you’ll:

- Schedule and coordinate Service Technicians and Service Agents across Australia,



ensuring smart route planning and efficient use of time
- Coordinate stock-take activities and ensure accurate service documentation
- Create, enter, update, and close service job sheets with precision and care
- Actively monitor the Service Order Queue and ensure customer requests are actioned promptly
- Be a friendly, professional first point of contact for service enquiries via phone, email, and web
- Communicate clearly and proactively with customers to book service appointments and provide updates
- Manage Repair and Breakdown Service Jobs within the Service Management System
- Support Technical Service and Support teams as part of a highly cooperative Service function
- Follow up with customers regarding preventative maintenance and outstanding service jobs

What you bring

You’re organised, adaptable, and customer-focused, someone who stays calm under pressure and takes pride in doing things well.

Your experience and skills include:

- Tertiary qualifications in Business Administration, Leadership & Management, Services or 2-3 years' experience in a similar coordination role
- A minimum of 2 years’ experience in scheduling, team planning, and customer service
- Experience using online rostering or service management systems
- Salesforce CRM experience (preferred)




- Strong communication skills with a warm, professional approach
- Excellent attention to detail, time management, and organisational skills
- A proactive mindset with a desire to learn, improve, and grow

Why You’ll Love Working Here

Our Australian Head Office is located on Sydney’s beautiful Northern Beaches, close to cafes, gyms, shops, and coastal walks with free on-site parking.

At Roland DG Australia, we create an environment of continuous improvement where people feel valued, supported, and recognised.

You’ll enjoy:

- Free on-site parking
- Access to a free and confidential Employee Assistance Program (EAP)
- Lifestyle, wellbeing, and financial discounts and benefits
- Birthday and milestone service anniversary vouchers
- Social events and team celebrations
- Development and learning opportunities
- A supportive leadership team that genuinely cares
- An inclusive, high-energy team culture

Ready to Join Us?

If you’re excited about being at the centre of a high-performing service team and want to grow your career with a globally recognised brand that values its people, we’d love to hear from you.

Let’s keep Australia’s creativity and technology moving together.

* Australian residents only with full work entitlements

* No Recruitment Agencies

Follow us on social media

Facebook: https://www.facebook.com/rolanddgaustralia

LinkedIn: https://www.linkedin.com/company/roland-dg-australia-pty-ltd./

YouTube: http://www.youtube.com/user/RolandDGAustralia

Instagram: https://www.instagram.com/rolanddgaus/

📌 Service Coordinator (Frenchs Forest)
🏢 Roland Dg
📍 Frenchs Forest