Job Description

This is an exciting opportunity to join Epworth HealthCare, Victoria's largest not-for-profit private healthcare provider, at a time of significant digital transformation and growth. Epworth is embracing new ways of working, investing in technology-enabled care, and delivering against a bold organisational strategy focused on innovation, exceptional patient outcomes, and digitally connected care.

As Technical Services Manager, you will play a pivotal leadership role in shaping and driving the technology experience across Epworth's hospital network. Leading a high-performing team, you will drive operational excellence, enhance the digital experience for staff and doctors, and ensure technology is a trusted enabler of outstanding clinical care and business outcomes.

This role offers a unique opportunity to make a meaningful impact in an organisation that genuinely values innovation and continuous improvement. You'll work closely with clinical and business leaders, influence technology strategy, optimise service delivery, and help shape the future technology experience for clinicians, staff, and patients.

If you're a passionate technology leader who thrives on driving change,



building high-performing teams, improving customer experiences, and delivering measurable outcomes, this is your chance to be part of an organisation where your contribution will truly matter.

At Epworth, every patient matters, and technology plays a critical role in delivering exceptional healthcare experiences. Come and help us reimagine what's possible.

You will make an impact by

- Overseeing the planning and delivery of on‑site technical support, ensuring timely resolution of incidents and service requests noting demand from hospital stakeholders.
- Maintaining robust operational discipline across asset management, device lifecycle, security compliance, and technology standards.
- Providing clear, data‑driven reporting and insights to Director of Service Delivery highlighting performance trends, risks, and opportunities for continuous improvement.
- Identifying opportunities for improvement, recommending tools, processes, or automation that enhance productivity or reduce risk.

Position Description Inherent Requirements

📌 Technical Services Manager (Richmond)
🏢 Epworth
📍 Richmond