Job Description

Casual Customer Experience Officer Leisure & Aquatics

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The City of Canterbury Bankstown is one of the largest Councils in NSW, delivering a wide range of services to one of Sydney's most diverse communities.

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Opening late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now recruiting a number of casual Customer Experience Officers to help deliver welcoming, efficient and high-quality customer service across our Leisure and Aquatic centres - Canterbury, Birrong, Roselands and Max Parker.

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The role

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We are seeking enthusiastic and customer-focused Customer Experience Officers to join our Leisure and Aquatic Services team on a casual basis.

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In this role, you will be the first point of contact for our customers, supporting reception, customer enquiries, transactions, bookings, kiosk operations and general customer service across the centre environment.

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Shifts may be available Monday to Sunday across a range of operating hours, including early mornings, evenings, weekends and public holidays.

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Duties will include but not be limited to:

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- Provide welcoming and professional customer service to centre users.
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- Respond to customer enquiries, feedback and bookings.
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- Process transactions, cash handling and reconciliations accurately.
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- Support kiosk operations, including food handling, serving and stock presentation.
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- Maintain clean, organised and safe reception, kiosk and customer service areas.
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- Promote centre services, programs and memberships to customers.
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For a full list of duties, click HERE to review the position description.

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You will have:

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- Current First Aid and CPR certificates.
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- Current Food Handling Certificate
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- Current Working with Children Check, if you are 18 years or over.
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- Robust communication and customer service skills.
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- Cash handling,



Point of Sale, computer and administration skills.
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- Ability to work flexible hours, including weekends and public holidays.
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- Enthusiasm, initiative and the ability to work independently and as part of a team.
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- Evidence of full unrestricted working rights in Australia.
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Recruitment process

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Shortlisted applicants may be invited to complete online screening/testing and attend an Engagement Centre as part of the recruitment process.

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Key dates:

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- Applications close: Sunday 20/09/2026
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- Online testing issued shortly after deadline closure
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- Engagement Centre set to commence between 24th September - 25th September
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Pre-employment checks will include reference checks, verification of qualifications and clearances, and a medical assessment. Applicants should ensure their First Aid, CPR, food handling certificate and Working with Children Check, if over 18, are current and ready to provide.

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The hourly rate for this opportunity is $31.38 Grade B, Step 1, plus 25% casual loading and 12% super.

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What's on offer

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- Casual shifts across multiple CBCity Leisure and Aquatic centres.
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- Flexible hours, including weekday and weekend shifts.
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- Be part of a supportive Leisure and Aquatic Services team.
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- Help create positive customer experiences for the community.
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- Access to staff wellbeing and development initiatives.
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For more information, please contact Cooper Pacey, Team Leader Leisure, Wellness and Aquatics Customer Experience, at ************@cbcity.nsw.gov.au

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CBCity is an equal opportunity employer committed to diversity and inclusion. If you require support with your application or throughout the recruitment process, please contact the Talent Management Team at ***********@cbcity.nsw.gov.au

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Applicants must hold Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

📌 Casual Customer Experience Officer Leisure & Aquatics (New South Wales)
🏢 Careers at Council
📍 New South Wales