Job Description

Business Operations & Client Services Coordinator – Immediate Start

n

We're looking for an experienced, confident and people-focused Business Operations & Client Services Coordinator to join our growing team.

n

This is an immediate-start position for someone who is ready to step into a hands-on role and make an impact from day one.

n

You'll be the kind of person who enjoys speaking with people, keeping things organised, solving problems and making sure things actually get done.

n

You'll work across our day-to-day operations, communicating with clients, families, team members and external partners. You'll coordinate schedules, follow up outstanding tasks, resolve issues, improve processes and help keep the business running smoothly.

n

We're looking for someone who is warm, bubbly, professional and confident, but also highly organised and able to take ownership.

n

If you have several years of experience in customer service, operations, office management, business coordination, client services, hospitality, education, healthcare administration, logistics, recruitment or another people-focused environment, we'd love to hear from you.

n

About the Role

n

We're looking for an experienced, confident and people-focused Business Operations & Client Services Coordinator to join our growing team.

n

This is an immediate-start position for someone who is ready to step into a hands-on role and make an impact from day one.

n

You'll be the kind of person who enjoys speaking with people, keeping things organised, solving problems and making sure things actually get done.

n

You'll work across our day-to-day operations, communicating with clients, families, team members and external partners. You'll coordinate schedules, follow up outstanding tasks, resolve issues, improve processes and help keep the business running smoothly.

n

We're looking for someone who is warm, bubbly, professional and confident, but also highly organised and able to take ownership.

n

If you have several years of experience in customer service, operations, office management, business coordination, client services, hospitality, education, healthcare administration, logistics, recruitment or another people-focused setting, we'd love to hear from you.

n

About Us

n





The Smiles Dentacare is a growing community healthcare business delivering services to childcare centres, schools and aged care facilities across Australia.

n

Our team works across multiple locations and coordinates clinicians, families, centres and partner organisations.

n

As we continue to grow, we need someone who can help bring structure to our operations, maintain strong relationships and make sure nothing falls through the cracks.

n

This is an opportunity for someone who wants to become an important part of a growing business and have a genuine impact on how we operate.

n

What You'll Be Doing

n

Client & Customer Service

n

n
- Communicate with clients, families, childcare centres, schools and partner organisations.
n
- Build strong and positive relationships with the people we work with.
n
- Respond to enquiries professionally and promptly.
n
- Make phone calls and follow up outstanding matters.
n
- Handle complaints and difficult conversations calmly and professionally.
n
- Make sure people feel heard, supported and looked after.
n
- Follow issues through until they are resolved.
n

n

Business Operations

n

n
- Coordinate the day-to-day operations of the business.
n
- Manage multiple locations and competing priorities.
n
- Make sure staff and clients have the information they need.
n
- Monitor outstanding tasks and ensure they are completed.
n
- Identify problems before they become bigger issues.
n
- Take ownership of operational problems and find practical solutions.
n
- Support the team with day-to-day operational matters.
n

n

Scheduling & Coordination

n

n
- Coordinate schedules across multiple locations.
n
- Manage bookings, confirmations, cancellations and rescheduling.
n
- Communicate changes quickly and clearly.
n
- Identify scheduling gaps and help find solutions.
n
- Coordinate between team members, clients and external partners.
n
- Ensure appointments and daily operations run as smoothly as possible.
n

n

Team Support

n

n




- Coordinate communication between team members.
n
- Follow up outstanding tasks and responsibilities.
n
- Assist with onboarding and training new team members.
n
- Help team members understand and follow processes.
n
- Support a positive, accountable and collaborative workplace.
n
- Raise issues when something isn't working and help find a solution.
n

n

Process Improvement

n

This is an key part of the role.

n

We don't want someone who simply follows instructions.

n

We want someone who looks at the way we're doing something and thinks:

n

"There must be a better way to do this."

n

You'll be encouraged to:

n

n
- Improve systems and workflows.
n
- Create and improve processes and checklists.
n
- Identify inefficiencies.
n
- Introduce better ways of organising information.
n
- Help implement recent software and technology.
n
- Find ways to save time and reduce mistakes.
n
- Improve the experience for our clients, families and team.
n

n

We'd love someone who is:

n

n
- Friendly and naturally bubbly
n
- Confident and comfortable speaking with people
n
- Professional and well presented
n
- An excellent communicator
n
- Highly organised
n
- Proactive rather than reactive
n
- Comfortable making phone calls
n
- Comfortable having difficult conversationsGood at managing competing priorities
n
- A strong problem solver
n
- Able to work independently
n
- Comfortable taking responsibility and ownership
n
- Someone who follows things through
n
- Someone who notices when something isn't working
n
- Someone who enjoys improving systems and processes
n
- Comfortable learning new software and technology
n
- Reliable, mature and accountable
n

n

Most importantly, we're looking for someone who cares about the experience people have when dealing with our business.

n

What We Offer

n

n
- AUD70,000 – AUD90,000, depending on experience
n
- Immediate start
n
- A hands-on role with genuine responsibility and autonomy
n
- Opportunity to work closely with the business owner and leadership team
n
- A supportive and collaborative working environment
n
- The chance to improve and build business systems
n
- A role where your ideas and initiative are genuinely valued
n
- Long-term opportunity to grow with a rapidly developing business
n

📌 Business Operations & Client Services Coordinator - Immediate Start (Victoria)
🏢 The Smiles Dentacare
📍 Victoria