Job Description

Our company is a large family-owned franchise of the Avis Budget group with 16 offices located throughout the outer suburbs of Melbourne and regional Victoria. Currently we have a vacancy for a Customer Service Representative at our Frankston and surrounding branches.

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So, what does a day look like when you work for us? Well, we have a saying that no two days are the same and its true. As a Customer Service representative, you will

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Responsibilities

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- Be front of house greeting customers and processing their rentals.
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- Answer the phones and take reservations, be it in our branch or our new reservations centre.
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- Deliver vehicles to customers.
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- Drive vehicles between local branches.
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- You will have a lot of fun!
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Advantages

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- You will be part of a large team who all look out for each other. Be it at your own branch or neighbouring branches.
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- You will be part of a stable company that has an outstanding customer service record. (We survey every customer after their rental to get their feedback. - in 2025 we had an overall Customer NPS score of 81 which is way above industry standards.)




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- You will be on an $300 per month incentive scheme that is based customer service and sales results.
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- You will be given automatic membership to Perkbox which will give you discounts for thousands of retailers including Woolworths, JB Hi Fi and Hoyts.
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- You will join a large family-owned company that has been going since 1988 that values its employees.
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All we need from you is a Can Do attitude and a commitment to the customer. Our business is open 364 days per year thus there is a need for all our Customer Service representatives to work every second weekend. Having said, the feedback we have from our staff is that they love the roster!

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We believe in promoting from within and fostering an environment where our team members can grow, develop, and thrive. When you join us, you're not just filling a role- you're building a career.

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So, if you are a hard worker, want to have some fun at work and are a team player, we would love to talk to you.

📌 Customer Service Representative (Victoria)
🏢 Budget Rent a Car
📍 Victoria