We're partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.
You'll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.
What we're looking for:
- Application / Product / Software Support experience
- Strong troubleshooting, incident & problem management skills
- Experience supporting software/web applications
- Testing, implementation or functional analysis exposure highly regarded
- Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.
? Excellent opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.
Interested? Apply now or reach out for a confidential chat.