Located in the heart of Surfers Paradise, Focus Apartments is currently seeking a Front Office super star who is motivated and committed to providing exceptional service.
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Employment Status: Casual
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Hours Available Per Week: Approx. 15 - 20 hours
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In office training and ongoing support will be provided to the successful applicant. Duties include:
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- Operation of PMS i.e. Property Management System (Currently utilizing REI Cloud).
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- Support guest queries and action, as required.
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- Process guest arrivals and departures.
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- Input bookings.
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- Attend to daily emails.
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- Troubleshoot guest complaints, where required
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- Maintain communication with relevant departments e.g. Maintenance, Housekeeping, Body Corporate etc.
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Personal Specifications
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- A minimum of 6-12 months reception/reservation experience is required.
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- Essential hospitality industry experience is required.
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- Professional presentation and work ethic.
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- Exceptional communication skills, written and verbal.
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- Ability to operate property management system.
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- Ability to work between 9:00 am - 5:00 pm Monday to Friday, 9:00 am - 2:00 pm Saturday, and 9:00 am - 12:00 pm Sunday. These are our typical operating hours and may vary during peak periods, annual leave coverage and other busy periods. We can work with you to accommodate your availability where possible.
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- Team focused with the ability to work autonomously.
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- Candidates must have Australian work rights.
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IMMEDIATE START
📌 Guest Service Agent (City of Gold Coast)
🏢 Focus Apartments
📍 City of Gold Coast
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