Work with a team that cares as much about you as we do about our clients.

At Supported Care, we believe that exceptional care starts with an exceptional team. If you’re passionate about making a difference in people’s lives and want to work in a supportive, rewarding environment, we’d love to hear from you.

Why Join Supported Care ?

We’re not just another disability service provider—we’re a team that values and invests in the people who make what we do possible. Here’s why you’ll love working with us:

A Great Team Culture

Enjoy a workplace where collaboration, respect, and positivity are at the heart of everything we do. We celebrate team bonding and believe that a happy team creates happy clients.

We are proud to provide our staff with industry leading Employee Assistance Program. Accessible 24 hours a day, 365 days a year, this service is available to provide confidential counselling support, supporting staff mental health and wellbeing with a holistic approach at no cost to staff.

Responsive and Experienced Managers

Work with managers who listen, support, and value your input. Our flat leadership structure ensures your voice is heard, and your ideas matter.

All of our senior leaders at Supported Care began as Support Workers, and are regularly on site to listen and understand your concerns.

Opportunities for Advancement

Whether you're starting as a support worker or joining in a specialist role, we offer pathways for growth and professional development. Your career goals are important to us.

Greater than 3 out of 4 of Supported Care’s Senior Leaders started as Support Workers with Supported Care. Every new role is always advertised internally first, and we are proud of our internal development and mentorship pathways.

We understand the importance of work-life balance and offer flexible rosters to suit your lifestyle.

Our shifts include day shifts, weekend shifts, and overnight sleepover shifts; to suit your lifestyle. We have work available various settings:

- In a shared working environment, at locations where you can work alongside and collaborate with other Support Workers and receive support from onsite senior leaders.
- In a community environment, where you can support customers to live their best lives and gain greater independence.

Training and Support

Gain access to ongoing training, mentorship,



and professional development opportunities, so you’re always growing and improving.

At Supported Care, we are committed to supporting the ongoing professional development of our workforce.

We are very pleased to host our own online specialised Learning Academy, in which staff can access 80+ e-learning modules on demand, specialised to the clients we support.

Further, we run internal Training Workshops, delivered by a dedicated Training and Development Manager, in which staff are paid to attend specialised workshops that have been crafted to equip our workforce with the specialised skills they need to support our clients to live their best lives.

Make a Real Difference

Be part of a team that empowers individuals to live their best lives. The work you do will directly improve the lives of others.

What We’re Looking For

We’re seeking individuals who are passionate, empathetic, and committed to making a positive impact. If you have a background in disability services, health, or just a genuine desire to help others, you might be a great fit for our team.

Rostering and Workforce Specialist

- Mental Health
- Brisbane
- Contract
- Hybrid flexibility available

We are seeking an experienced Rostering & Workforce Optimisation Specialist to lead a critical organisational improvement project focused on workforce planning, roster optimisation, compliance, workforce analytics and technology integration. This role is a 6 month fixed term contract with full time hours, Monday to Friday.

This is an opportunity to redesign how workforce planning is delivered across a complex and growing service environment.

About the Role

Reporting to the Operations Manager, you will review current workforce and rostering practices, identify opportunities for improvement and deliver sustainable workforce planning solutions that enhance efficiency, compliance and service continuity.

Key areas of focus include:

- Optimising workforce utilisation,



shift coverage and roster effectiveness.
- Developing workforce forecasting models and staffing strategies aligned to future demand.
- Introducing AI-enabled workforce planning and rostering solutions.
- Creating workforce dashboards, reporting frameworks and actionable insights.
- Ensuring workforce compliance across SCHADS Award, Fair Work and NDIS requirements.
- Building organisation-wide capability in workforce planning and roster governance.
- Partner directly with executive leaders to influence strategic workforce planning and organisational growth.

About You

You are a workforce planning, rostering or operational optimisation professional who enjoys turning data into practical solutions.

You will bring:

- Demonstrated experience in workforce planning, scheduling, rostering or workforce optimisation.
- Strong understanding of SCHADS Award interpretation and workforce compliance.
- Experience developing workforce forecasts, staffing models and workforce strategies.
- Advanced Excel, reporting and workforce analytics capability.
- Strong stakeholder engagement, project management and change leadership skills.
- A passion for innovation, continuous improvement and leveraging technology to solve complex workforce challenges.

Highly Regarded

- Experience with workforce management platforms such as Visual Care, Humanforce, Deputy, ShiftCare, Brevity or Skedulo.
- Exposure to AI, automation or digital workforce management solutions.
- Experience within disability, health, aged care or community services environments.

About us

Supported Care is a growing NDIS provider delivering accommodation, community and disability support services across Southeast Queensland. As we continue to expand, we are investing in smarter workforce planning, innovative rostering practices and AI-driven workforce solutions to enhance participant outcomes and operational performance.

While experience is always valued, what matters most to us is your attitude and commitment to providing high-quality support. To thrive in our team, you’ll need:

- A strong work ethic and reliability.
- Empathy, respect, and understanding for clients.
- A willingness to learn and grow.
- Relevant checks or the ability to obtain them (eg Yellow Card and First aid / CPR).

#J-18808-Ljbffr

📌 Rostering and Workforce Specialist (Queensland)
🏢 Supported Care
📍 Queensland