Dari Speakers: Must be of Afghan ethnicity for precise cultural matching, with high availability for airport pick-ups.

Sudanese Arabic / Juba Arabic Speakers: Female practitioners required for gender-matched family support.

Cultural Support Workers (CSWs) are employed on a casual basis by Multicultural Australia and support our work in two ways: Client Services, where CSWs play an integral role in our settlement team and assist with delivering culturally appropriate and responsive support alongside Multicultural Australia staff and clients to achieve outcomes; and Client Voice, where CSWs are employed as advisors with lived experience to participate in group consultations to support Multicultural Australia and other service providers to design and deliver programs that meet the needs and interests of diverse cultural, ethnic and faith-based clients and communities. Cultural Support Workers are not employed as interpreters or community leaders.

Key responsibilities

Assist clients to link to essential services and with other people from their culture of origin and build other meaningful social connections

Deliver orientation activities including local area, household safety and public transport orientation

Assist with emergency and crisis intervention upon direction of a Case Manager on occasion

Provide language support, cultural advice and feedback to the Case Manager in relation to completion of a task

Keep documentation and records in relation to completion of tasks (for example task completion form, mileage record, public transport receipts)

Represent Multicultural Australia ethically whilst completing a task on behalf of the organisation

Inform Multicultural Australia in relation to any change in circumstances (e.g. loss of driver's license, change of address)

Provide advice to Multicultural Australia staff and teams about the needs,



priorities and experiences of communities, based on the CSW's own lived experience and that of their community members

Review and provide feedback about services and programs designed by Multicultural Australia to ensure support is accessible, culturally appropriate, and informed by lived experience

Provide advice, based on lived experience, to external organizations that offer services to diverse communities

About you

Diploma or Certificate IV in Community Services, Community Development, or a related discipline

Proficient language skills in both English and any of the languages:

Dari Speakers: Must be of Afghan ethnicity for precise cultural matching, with high availability for airport pick-ups.

Sudanese Arabic / Juba Arabic Speakers: Female practitioners required for gender-matched family support.

Valid Queensland Driver's Licence

Strong administration and records management skills, with proficiency in MS Office

Valid Blue Card (Working with Children Check)

Current Australian work authorisation is required at the time of application

Bilingual or multilingual skills relevant to client communities (desirable)

Previous experience in community support, consultation, or advisory roles (desirable)

About us

Multicultural Australia supports thousands of refugees, migrants, and asylum seekers across Queensland to find their place in society. We are committed to fostering connections, empowering communities, and building a future where everyone feels welcome and valued. At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work setting in which everyone is included, treated fairly and with respect.

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📌 Cultural Support Worker (Queensland)
🏢 Multicultural Australia
📍 Queensland