Illawarra Toyota is looking for a full-time Customer Service – Call Centre Representative to join our Customer Care Team.

As a Customer Care/Call Centre Representative you will be the first point of contact for our Service Departments for our Customers, working in a busy Call Centre.

Key responsibilities (but not limited to):

- Responding to high volumes of inbound phone calls, receiving service bookings and entering details into our Dealer Management System
- Making outbound phone calls following up our customers to ensure they received excellent customer service
- Meeting of set Key Performance Indicators and targets
- Assisting and supporting the Service Advisers with customer enquiries

The skills and experience we are looking for:

- Ability to work under pressure, be well organised and possess robust time management skills
- Be an excellent communicator,



with an exceptional telephone manner
- Possess a customer-centric focus by understanding our customers needs and expectations, creating a positive experience and building customer loyalty
- Be a team player with a positive “can-do” attitude

About the role:

This is a full-time role (Monday – to Friday) based in our Customer Care Centre. On the job training will be provide to the successful applicant

An excellent opportunity to become an integral member of a fast paced and dynamic automotive dealership.

If you feel you have the skills and attributes we are looking for –

We thank you for your interest – only shortlisted applicants will be contacted.

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📌 Automotive Customer Service - Call Centre Representative (City of Shellharbour)
🏢 Illawarra Toyota
📍 City of Shellharbour