Job Description

Administration & Customer Service Coordinator n

Administration & Customer Service Coordinator

n

St Marys, Sydney NSW | Full time

n

$80,000 – $90,000 + Super + Performance-Based Bonus

n

About Us

n

We are an established and growing Australian company operating across the environmental services, resource recovery and logistics sectors, providing essential services to commercial customers across Sydney and NSW.

n

Our business is built on reliable service, robust operational capability and long-term customer relationships. As we continue to grow, we are investing in our people, systems and customer service capabilities to support the next stage of our development.

n

We are now looking for an experienced Administration & Customer Service Coordinator to become an important part of our office team.

n

About the Role

n

This is a customer-focused role requiring strong administration skills, a high level of computer literacy, and exceptional customer service and communication skills.

n

You will be responsible for a combination of customer relationship management and day-to-day administration, including invoicing, data entry, emails, customer records and business systems.

n

A significant part of the role will involve proactively communicating with our existing customers, maintaining strong relationships, understanding their ongoing needs and ensuring they continue to receive a high level of service.

n

We are looking for someone who is equally confident working with computers and working with people — highly organised and accurate behind the scenes, while warm, professional and confident when communicating with customers.

n

The balance between administration and customer relationship management may develop over time depending on business needs and the successful candidate’s strengths.

n

Key Responsibilities

n

* Proactively contact existing customers on a daily basis to maintain strong relationships and understand their ongoing service requirements

n





* Answer incoming calls and respond to customer enquiries by phone and email

n

* Build and maintain long-term customer relationships

n

* Follow up customer requests, enquiries and outstanding matters

n

* Reconnect with customers who have become less active

n

* Maintain accurate customer records, notes and follow-up actions

n

* Prepare, process and issue customer invoices

n

* Perform accurate data entry and maintain company databases

n

* Manage emails, electronic records and documentation

n

* Prepare and update Excel spreadsheets and internal reports

n

* Coordinate customer requirements with internal teams

n

* Identify customer needs, service opportunities and potential issues

n

* Ensure customer matters are followed through to completion

n

* Provide general administration and office support as required

n

About You

n

We are looking for an experienced office professional with a strong combination of administration, computer and customer relationship skills.

n

You will ideally have:

n

* Several years of administration, customer service, service coordination or similar experience

n

* Strong computer skills and a high level of computer literacy

n

* Strong working knowledge of Excel, Outlook and Microsoft Office

n

* Experience with invoicing, data entry and customer databases

n

* Experience using CRM, accounting or other business management systems

n

* Excellent attention to detail and accuracy

n

* Exceptional verbal communication and interpersonal skills

n

* Strong experience communicating with and maintaining relationships with customers

n

* Confidence proactively contacting customers on a regular basis

n

* A warm,



professional and confident telephone manner

n

* Strong written English and professional email communication skills

n

* Excellent organisation, time-management and follow-up skills

n

* The ability to manage multiple priorities and learn new systems quickly

n

* A proactive approach and willingness to take ownership of responsibilities

n

Experience within transport, logistics, automotive, environmental services, resource recovery or another service-based business will be highly regarded but is not essential.

n

What We Offer

n

* $80,000 – $90,000 + Super, depending on experience

n

* Performance-based bonus opportunities linked to individual and business performance

n

* An established and growing Australian business

n

* A varied role with genuine responsibility and ownership

n

* Opportunity for professional growth as the business continues to expand

n

* Exposure to customer relationships, administration, accounts and business operations

n

* Supportive and practical team environment

n

How to Apply

n

If you are an experienced office professional who combines strong administration and computer capability with exceptional customer service and relationship-building skills, we would love to hear from you.

n

Please submit your resume and a brief introduction outlining your relevant experience.

n

Shortlisted candidates may be invited to complete a short practical computer and administration skills assessment as part of the recruitment process.

n

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile. Don’t have a Jora account? Register with: n

Do you want to receive recommendations for similar jobs?

n

By creating an email alert, I agree to Jora's Terms and Privacy Policy and can unsubscribe anytime.

#J-18808-Ljbffr

📌 Customer Service & Admin Coordinator -- Growth & Impact (New South Wales)
🏢 ACCESS RENEWABLES
📍 New South Wales