Schoolbox is seeking a Level 2 Customer Support Specialist to join our Infrastructure & Support team in Williamstown, SA. You will deliver high-quality technical support to schools using the Schoolbox platform and partner products, handling tickets, calls, video, chat and events with explicit, timely guidance.
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You will mentor teammates, triage workload and help identify recurring issues while collaborating with Product, DevOps, School Engagement and Customer Success to improve documentation and