Medical Receptionist and Administration (Part time/Casual)

At Next Practice Braddon we take pride in fostering a warm and welcoming environment for patients and staff alike. We’re looking for someone who shares our values and our enthusiasm about patient care to join our reception team as a Patient Advocate.

About Next Practice Braddon

Next Practice Braddon opened in May 2023 and is owned and operated by two local Canberra GPs. We are a boutique clinic conveniently located in the heart of Canberra city. We offer a flexible roster and provide on-the-job training for staff eager to learn and grow with the team.

What we’re looking for

- Presents a warm and confident demeanor and is enthusiastic about creating a safe and welcoming environment
- Enjoys being busy, thrives in a fast‑paced environment, and can remain qualified and composed under pressure
- Approaches people with genuine empathy and compassion, and plenty of patience!
- Understands and respects the importance of patient privacy and confidentiality
- Values being part of a team and embraces opportunities to learn from others
- Is able to keep track of multiple tasks at once and prioritise them efficiently




- Knows their strengths and weaknesses and is willing to step up to lend a hand when they can and to ask questions when they need to
- Is meticulous, punctual, proactive, and who takes pride in a job well done
- Enjoys problem solving and the challenges of navigating an ever‑changing environment
- Communicates clearly and openly and who listens attentively with the aim to understand, not simply to respond
- Appreciates that a little kindness goes a long way, especially in this line of work!

Key responsibilities

- Answering phone calls and emails in a timely, professional, and courteous manner
- Assisting patients with queries and supporting clinicians with day‑to‑day administrative tasks
- Maintaining a tidy and well organised work space
- Adhering to practice policies and procedures
- Effective time management
- Liaising with external providers such as pathology and imaging companies, GP clinics, specialist rooms, insurance and worker’s compensation agencies, etc
- Processing payments, reconciling accounts, and collecting outstanding invoices

Details of the position

- Casual or part time
- 20-35 hours per week
- Above award rates
- Flexible roster
- On-the-job training

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📌 Medical Receptionist and Administration (Part time/Casual) (Canberra)
🏢 Next Practice
📍 Canberra